Error: (8921,253) "Unable to connect to the Norton LiveUpdate server. Please check your Internet connection" when I run LiveUpdate in my Norton product

To check if the issue you are experiencing is related to a known system problem or outage, visit Norton Services Status page.

STEP 1

Restart your computer

  1. Exit all the programs.

  2. Restart your computer.

    If the problem still exists, go to Step 2.

STEP 2

Run LiveUpdate

  1. Start your Norton product.

  2. In the main window, click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

Thank you!

Thank you for using Norton Support.

< Back

Was this information helpful?

DOCID: v64139591_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/23/2016