Norton from Symantec

Error: (8920,223) "Norton LiveUpdate was unable to install an update" when I run LiveUpdate in my Norton product

This error appears only when LiveUpdate is run manually. Please be aware that there is no need to run LiveUpdate manually as the virus definitions get downloaded automatically. You may need to run LiveUpdate manually only when the virus definitions do not get downloaded automatically.

STEP 1

Run LiveUpdate in a couple of hours

  • An intermittent problem with the LiveUpdate servers can cause this error. You can be assured that this problem is fixed quickly. Wait for 24 hours and then run LiveUpdate again.

    You may notice this error when you run LiveUpdate manually. LiveUpdate downloads these updates automatically, and often by the time you manually run LiveUpdate again, the updates will be installed successfully.

    If the virus definitions of your Norton product are out of date, you can use Intelligent Updater to update it.

STEP 2

Check your virus definitions date

  1. Start your Norton product.

  2. Depending on your Norton product, do one of the following:

    • For Norton AntiVirus or Norton Internet Security: Under LiveUpdate, check for the time next to Last Update.

    • For Norton 360: Click Security. Under Run LiveUpdate, check for the time next to Definitions updated.

    • For Norton Security: Under You Are Protected, check for the time next to Protection Updates.

  3. Depending on your situation, do one of the following:

    • If the time is less than one day, then wait for 24 hours and then run LiveUpdate again.

    • If the time is more than one day, go to Step 3 to update your virus definitions using Intelligent Updater.

STEP 3

Update your virus definitions

  1. Go to the Intelligent Updater downloads page.

  2. Depending on your version of Windows, do one of the following:

    • For Windows 8/7/Vista/XP 32-bit: Click the first file in the list under Filename. The file name starts with the year and ends with v5i32.exe. e.g. 20070828-017-v5i32.exe

    • For Windows 8/7/Vista 64-bit: Go to the 64-bit Platforms section, and click the first file in the list under Filename. The file name starts with the year and ends with v5i64.exe. e.g. 20090922-017-v5i64.exe

  3. Save the file to the Windows desktop.

  4. On the desktop, double-click the file that you saved.

    If you continue see the error message when you run LiveUpdate, wait for 24 hours and then run LiveUpdate again.

Thank you!

Thank you for using Norton Support.

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DOCID: v64139570_EndUserProfile_en_us
Operating System: Windows 8, Windows 7, Windows Vista, Windows XP
Last modified: 10/23/2014