Error: (8920,223) "Norton LiveUpdate was unable to install an update"

An intermittent issue with the LiveUpdate servers can cause this error. Please wait for 24 hours and then run LiveUpdate again.

LiveUpdate downloads these updates automatically, and often by the time you run LiveUpdate again, the updates will be installed successfully. If the virus definitions of your Norton are out of date, you can use Intelligent Updater to update it.

STEP 1

Check Virus Definitions date

  1. Start Norton.

  2. In the main window, under You Are Protected, check for the date next to Protection Updates.

  3. Depending on your situation, do one of the following:

    • If the time is less than one day, then wait for 24 hours and then run LiveUpdate again.

    • If the time is more than one day, go to Step 2 to update your virus definitions using Intelligent Updater.

STEP 2

Update virus definitions using Intelligent Updater

  1. Go to the Intelligent Updater downloads page.

  2. To choose the correct definition set, you need to know the name and version of Norton and the version of Windows.

  3. Depending on your version of Windows and Norton, download the appropriate definition set.

    Norton product version

    Windows 32-bit platform

    Windows 64-bit platform

    22.9

    e.g. 20170126-020-core3sdsg2v5i32.exe

    e.g. 20170126-020-core3sdsg2v5i64.exe

    22.7 and 22.8

    e.g. 20170126-020-core3sdsv5i32.exe

    e.g. 20170126-020-core3sdsv5i64.exe

    22.6 and earlier

    e.g. 20170126-020-v5i32.exe

    e.g. 20170126-020-v5i64.exe

  4. Save the file to the Windows desktop.

  5. On the desktop, double-click the file that you downloaded.

  6. In the Symantec Intelligent Updater window, click Yes to continue.

  7. When Intelligent Updater finishes updating the definitions, click OK.

Thank you!

Thank you for using Norton Support.

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DOCID: v64139570_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/06/2017