To fix this problem, uninstall and reinstall your Norton product. Download and run the Norton Remove and Reinstall tool to uninstall your Norton product.
The Norton Remove and Reinstall tool uninstalls all Norton products from your computer, and reinstalls the latest version of your Norton security product. If you have any other utility products like Norton SystemWorks, Norton Ghost, pcAnywhere, or Norton Utilities, you have to reinstall them manually. Before you proceed, make sure that you have the installation files of those products. If you have received your Norton product from your service provider, skip this step and, use the Norton Removal Tool.
Download the Norton Remove and Reinstall tool.
Save the file to the Windows desktop.
On the Windows desktop, double-click theicon.
Follow the on-screen instructions.
Restart the computer.
After the computer restarts, follow the on-screen instructions to reinstall your Norton product.
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