Norton from Symantec

Error: "3048,3" appears on my Norton product

STEP 1

Download and run Norton Power Eraser

  1. Download Norton Power Eraser.

  2. Click Save.

  3. Select the location as Desktop, and then click Save.

  4. To run Norton Power Eraser, double-click the NPE.exe file.

    If the User Account Control window prompts, click Yes or Continue.

  5. Read the license agreement, and click Accept.

  6. In the Norton Power Eraser window, click the Scan for Risks icon.

  7. Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Restart.

  8. Wait for the scan to complete. If you see a prompt to restart the computer, click Restart.

STEP 2

Run LiveUpdate

  1. Start your Norton product.

  2. In the main window, click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

Thank you!

Thank you for using Norton Support.

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DOCID: v63747322_EndUserProfile_en_us
Operating System: Windows
Last modified: 05/24/2016