Access Norton Identity Safe Cloud Vault

You can access Norton Identity Safe Cloud Vault using Norton toolbar, or from any device that is connected to the Internet. You can view your personal information such as your address, login information, passwords, and credit card details at anytime from anywhere in the world.

Norton Identity Safe offers multi-layered protection for your personal data. To access Norton Identity Safe, you must first use your Norton account credential that is associated with your Norton Internet Security, Norton 360 or Norton Identity Safe client. In addition, you must have the Cloud Vault password that you used while creating a Norton Identity Safe Cloud Vault. If you forget your Norton account password, you can reset the password.

If you forget your Vault password, you can use the password hint to recollect your password. If you still cannot remember your password, you must create a new Vault. Symantec does not store your Vault password. It is only known to you. If you have backed up your Identity Safe data, you can import the data while creating a new Vault. You can enable automatic backup feature to create backups of your Vault automatically.

You can also configure the way you want to access your Vault, About Security settings for more details.

To access your Norton Identity Safe Cloud Vault using browser

    As of June 2017, the standalone version of Norton Identity Safe is not available for download. Norton Identity Safe feature is still offered with our Norton Security products. For more information, visit our Norton Online Store.

  1. Open your browser, and go to:

    https://identitysafe.norton.com

  2. Click Sign In.

  3. In the Email Address box, type your email address that is associated with your cloud Vault.

  4. In the Password box, type your Norton account password.

  5. Click Sign In. You can save this login to your Vault for quick and secure access in future.

  6. In the Open your vault window, in the Password box, type your Identity Safe Cloud Vault password.

  7. Click Open Vault.

To access your Cloud Vault using Norton toolbar

    Norton toolbar is available only on Windows.

  1. Start your browser.

  2. On the Norton toolbar, click VAULT IS CLOSED.

  3. If prompted, in the Sign in or create account window, use your Norton account email address and password to log in to Identity Safe.

  4. In the Vault Closed window, type your Cloud Vault password.

  5. Click Open.

To access your Cloud Vault using Norton Identity Safe client on Windows or Mac

  1. Do one of the following:

    • In Windows, click the Norton Identity Safe icon on your desktop or taskbar.

    • In Mac, from the Applications directory, launch Norton Identity Safe.

  2. If prompted, in the Sign in or create account window, use your Norton account email address and password to log in to Identity Safe.

  3. In the Vault Closed window, type your cloud Vault password.

  4. Click Open.

To access your Cloud Vault using Norton Identity Safe app on Android or iOS

  1. On the Home screen or Applications screen, tap the Norton Identity Safe icon.

  2. If prompted, in the Sign in window, type your Norton account email address and password, and then tap Sign in.

  3. In the screen that appears, type your Cloud Vault password. You can also use the PIN that you created to open your vault.

  4. Tap Open Vault.

Thank you!

Thank you for using Norton Support.

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DOCID: v63577241_identity_safe_standalone_1_en_us
Operating System: Windows
Last modified: 07/20/2017