Error: "3039,65555"

This problem can happen due to conflict with a non-Symantec security product installed on the computer. To fix the problem, remove the non-Symantec security product. If the problem persists or if you do not have a non-Symantec security product installed, uninstall and reinstall Norton.

STEP 1

Uninstall the non-Symantec security product

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    appwiz.cpl

  3. In the list of currently installed programs, select the non-Symantec security product, and then click Uninstall or Remove.

    If the User Account Control window appears, click Continue.

  4. Follow the on-screen instructions.

  5. Exit all programs, and restart the computer.

    If the problem persists, go to Step 2.

STEP 2

Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if your Norton product is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall Norton.

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DOCID: v63325925_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/29/2017