Error: "3039,65555" appears on my Norton product

This problem can happen due to conflict with a non-Symantec security product installed on the computer. To fix the problem, remove the non-Symantec security product. If the problem persists or if you do not have a non-Symantec security product installed, uninstall and reinstall your Norton product.

STEP 1

Uninstall the non-Symantec security product

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    appwiz.cpl

  3. In the list of currently installed programs, select the non-Symantec security product, and then click Uninstall or Remove.

    If the User Account Control window appears, click Continue.

  4. Follow the on-screen instructions.

  5. Exit all programs, and restart the computer.

    If the problem persists, go to Step 2.

STEP 2

Download and run the Norton Remove and Reinstall tool

    If you have received your Norton product from your service provider, skip this step, and run the Norton Removal Tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop.

  2. On the Windows desktop, double-click the NRnR icon.

  3. Read the license agreement, and click Agree.

  4. Click Remove & Reinstall, and follow the on-screen instructions.

  5. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

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DOCID: v63325925_EndUserProfile_en_us
Operating System: Windows
Last modified: 02/09/2016