Error: "Could not communicate with Norton Firewall" when I start Norton Firewall in Norton Internet Security 4 for Mac

To fix this problem, exit all the programs and restart your computer. If the problem persists, download and run RemoveSymantecMacFiles utility, and then reinstall Norton Internet Security.

STEP 1

Download and run RemoveSymantecMacFiles

  1. Download the RemoveSymantecMacFiles.zip file.

  2. Double-click the RemoveSymantecMacFiles.zip file that you downloaded.

    The file is expanded.

  3. Open the RemoveSymantecMacFiles folder.

  4. Double-click the RemoveSymantecMacFiles.command file.

  5. Type your Mac OS X administrator password, and then press return.

    When you type your password, no characters appear.

  6. Do one of the following:

    • To remove all Symantec files and folders, type 1

    • To quit RemoveSymantecMacFiles without removing any files, type 2

  7. Press return.

    RemoveSymantecMacFiles removes all of the Symantec files

  8. On the Terminal menu, click Quit Terminal.

STEP 2

Reinstall Norton Internet Security

  1. Do one of the following:

    • If you install from a CD, insert the Norton product CD into the optical disk drive. If the CD window doesn't open automatically, from the desktop, double-click the CD icon to open it.

    • If you downloaded your copy of Norton product, double-click the file that you downloaded.

  2. Double-click Norton Internet Security Installer.

  3. Follow the on-screen instructions to complete the installation.

Thank you!

Thank you for using Norton Support.

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DOCID: v62547710_EndUserProfile_en_us
Operating System: Mac OS X
Last modified: 10/25/2013