Error: "Could not communicate with Norton Firewall" when I start Norton Firewall in Norton Internet Security 4 for Mac

To fix this problem, exit all the programs and restart your computer. If the problem persists, download and run RemoveSymantecMacFiles utility, and then reinstall Norton Internet Security.


Download and run RemoveSymantecMacFiles

  1. Download the file.

  2. Double-click the file that you downloaded.

    The file is expanded.

  3. Open the RemoveSymantecMacFiles folder.

  4. Double-click the RemoveSymantecMacFiles.command file.

  5. Type your Mac OS X administrator password, and then press return.

    When you type your password, no characters appear.

  6. Do one of the following:

    • To remove all Symantec files and folders, type 1

    • To quit RemoveSymantecMacFiles without removing any files, type 2

  7. Press return.

    RemoveSymantecMacFiles removes all of the Symantec files

  8. On the Terminal menu, click Quit Terminal.


Reinstall Norton Internet Security

  1. Do one of the following:

    • If you install from a CD, insert the Norton product CD into the optical disk drive. If the CD window doesn't open automatically, from the desktop, double-click the CD icon to open it.

    • If you downloaded your copy of Norton product, double-click the file that you downloaded.

  2. Double-click Norton Internet Security Installer.

  3. Follow the on-screen instructions to complete the installation.

Thank you!

Thank you for using Norton Support.

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DOCID: v62547710_EndUserProfile_en_us
Operating System: Mac OS X
Last modified: 10/25/2013