To resolve this problem, run the Norton Remove and Reinstall tool to uninstall and reinstall the Norton product.
If you have received your Norton product from your service provider, skip this step, and run the Norton Removal Tool.
Download the Norton Remove and Reinstall tool.
Save the file to the Windows desktop.
On the Windows desktop, double-click theicon.
Read the license agreement, and click.
Click, and follow the on-screen instructions.
After the computer restarts, follow the on-screen instructions to reinstall your Norton product.
Thank you for using Norton Support.