Error: "3047,91" appears on my Norton product

To fix this problem, run LiveUpdate until you receive all the updates.


Run LiveUpdate

  1. Start your Norton product.

  2. In the main window, click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all the programs, and restart the computer.

    If the problem persists, go to Step 2.


Update your virus definitions using Intelligent Updater

  1. Go to the Intelligent Updater downloads page.

  2. To choose the correct definition set, you need to know the name and version of your Norton product and the version of Windows.

  3. Depending on your version of Windows and Norton product, download the appropriate definition set.

    Norton product version

    Windows 32-bit platform

    Windows 64-bit platform

    22.7 and later

    e.g. 20160718-008-core3sdsv5i32.exe

    e.g. 20160718-008-core3sdsv5i64.exe

    22.6 and earlier

    e.g. 20160718-008-v5i32.exe

    e.g. 20160718-008-v5i64.exe

  4. Save the file to the Windows desktop.

  5. On the desktop, double-click the file that you downloaded.

  6. In the Symantec Intelligent Updater window, click Yes to continue.

  7. When Intelligent Updater finishes updating the definitions, click OK.

What if this didn't work?

Thank you!

Thank you for using Norton Support.

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DOCID: v62514842_EndUserProfile_en_us
Operating System: Windows
Last modified: 07/19/2016