Norton Online Backup website does not list your computer under devices

To fix this problem, uninstall and reinstall Norton Online Backup.


Uninstall Norton Online Backup

  1. Press the Windows + R to open the Run dialog box.

  2. Type in the following text, and then press Enter.


  3. In the list of currently installed programs, click Norton Online Backup, and then click Remove or Uninstall.

  4. Follow the on-screen instructions to uninstall the product.


Reinstall Norton Online Backup

  1. Sign in to the Norton Online Backup website using your email address and password.

  2. Click Add Computer.

  3. Check I have read and agree with the Terms of Service, and then click Start Download.

    Save the Norton Online Backup client installation file onto your Windows desktop.

  4. On your desktop, double-click the NortonOnlineBackup.exe file.

    If you see a Security Warning, click Run.

  5. Click Install.

    Follow the on-screen instructions.

  6. On the Name Your Computer page, in the Display Name textbox, type a new name. Do not use the name that you used previously.

    Providing a new Computer name helps you differentiate the previous backup set from the new backup set.

  7. Click OK.

Thank you!

Thank you for using Norton Support.

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DOCID: v62228115_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/11/2017