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Manually submit an item to Symantec

When a virus or other risk is detected, it is automatically submitted to Symantec Security Response website for analysis. If you have turned off the option to submit risks automatically, you can manually submit them from the Security History Quarantine. You must have an Internet connection to submit an item.

When you submit files to Symantec automatically or manually, you contribute to the effectiveness of your Symantec product. For example, you can submit an item that has not been detected during scanning that you believe may be a security risk. Symantec Security Response analyzes the file. If it is identified as a security risk, it is added to a future definition update.

Personally identifiable information is never included in submissions.

In some cases it is necessary for Symantec Security Response to block submissions of a particular type or volume. These items appear as Not Submitted in Security History.

Manually submit an item to Symantec

  1. Start Norton.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the Norton main window, double-click Security, and then click History.

  3. In the Security History window, in the Quarantine view, select the item that you want to submit to Symantec.

  4. In the Details pane, click Options.

  5. In the Threat Detected window, click Submit to Symantec.

  6. In the dialog box that appears, click OK.

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DOCID: v6200396_ns_retail_en_us
Operating System: Windows
Last modified: 08/22/2018