Unsubscribing from your Norton Family Premier service

Norton Family Premier subscription offers you a 60-day unconditional money-back guarantee. If you unsubscribe from your Norton Family Premier service within 60 days, you are eligible for a refund on your Premier subscription. To process your refund, please contact customer support.

If you are not within the 60-day period, and you want to discontinue the service, you can follow these procedures to remove your settings and child's history that are stored in the service.

Should you want to subscribe again at a later time, you must create a new Norton Family subscription using your Norton account log in. The service prompts you to set up your children and then reinstall Norton Family client. Since you discontinued your service earlier and are creating a new Norton Family subscription, the service does not display any past history from your previous subscription.

If you no longer want to use the FREE edition of Norton Family, you should remove the Norton Family client from your child's computer. To remove Norton Family client on your child's computer(s), go to each computer and uninstall Norton Family client.

To unsubscribe from your Norton Family Premier service

  1. Sign in to Norton Family.

  2. At the top of the page, click Configure Family.

  3. On the Configure Family page, under Parents section, click your profile icon.

  4. In the Profile Settings page, click Unsubscribe from Norton Family service. In the prompt that appears, type your Norton Family account password.

  5. Click Ok.

  6. Uninstall Norton Family client from each device.

Assigning or reassigning a device for your child

Registering for Norton Family

Uninstalling Norton Family from your device

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DOCID: v61882932_NF_Help_en_us
Operating System: Windows, iOS, Android
Last modified: 05/02/2016