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Cancel the Norton Automatic Renewal Service for older products after installing Norton Security Online or Norton Business Suite

The charge that you see on your credit card statement is from the Norton Automatic Renewal service. This is a service in which you were enrolled when you completed a previous online purchase for a Norton product.

If you are now using Norton Security Online or Norton Business Suite, you no longer need to renew the subscription for your previous Norton product. We recommend that you cancel the Norton Automatic Renewal Service for your previous Norton product.

To get a refund for the Norton Automatic Renewal charge, you need to contact Norton Support.

Disable the Norton Automatic Renewal service

  1. Sign In to Norton.

  2. In the My Subscription tab, next to the Norton product for which you want to disable Automatic Renewal, move the slider to OFF.

  3. Click Turn Off.

  4. In the Automatic Renewal page, select a reason from the dropdown and click Turn Off.

    If you have any questions or concerns about Automatic Renewal Click Call me.

    Your Norton product prompts you to manually renew the subscription when it expires next time.

Thank you!

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DOCID: v61431587_EndUserProfile_en_us
Operating System: Windows
Last modified: 02/05/2019