Not all TCP/IP hosts appear in the pcAnywhere remote's browse list

When the pcAnywhere remote browses for hosts, it sends out User Datagram Protocol (UDP) packets and waits for a pcAnywhere host to respond. Hosts that respond appear in the TCP/IP browse list. Following are the reasons that can cause the failure in hosts's response:

  • Host is not waiting

  • Host is on a different subnet

  • There is too much network traffic

  • There are packet collisions

  • The host is across a Wide Area Network (WAN) link

Do the following to fix these problems:

STEP 1

Check the host status

  • Make sure that host item is started and waiting for the connection on the host computer.

    You can check the host status in the system tray on the host computer.

STEP 2

Create browse list in pcAnywhere for hosts on different subnet

  1. Start Symantec pcAnywhere.

  2. Click Edit > Preferences.

  3. On the Remote Communications tab, under TCP/IP options, type the subnet address, and then click Add Search.

  4. Click OK when you are done with adding all the subnets that you want to search for hosts.

STEP 3

Check for network traffic and WAN link issues

  • A pcAnywhere remote polls for TCP/IP hosts by sending a UDP packet to a specific TCP/IP address, waiting for a response, and then sending a UDP packet to the next TCP/IP address. If a network is slow, then pcAnywhere will move on to the next host before the last host has had time to respond. Make sure that you have a good network connectivity and good communication path.

STEP 4

Configure pcAnywhere registry settings to wait longer for each host

  1. Click Start > Run.

  2. In the Run dialog box, type the following, and then click OK:

    regedit

  3. Navigate to the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcANYWHERE\CurrentVersion\System

  4. Create a new DWORD value named TCPIPBrowseDelay.

    Type an appropriate value in the Value data field. Value of 1 adds a delay of 0.01 seconds, 2 adds a delay of 0.02 seconds and so on. The higher is the value of TCPIPBrowseDelay, higher is the delay to wait for hosts and can result in showing more number of hosts.

STEP 5

Configure pcAnywhere registry settings to remote broadcast its host poll

  1. Click Start > Run.

  2. In the Run dialog box, type the following, and then click OK:

    regedit

  3. Navigate to the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcANYWHERE\CurrentVersion\System

  4. Modify the DWORD value named TCPIPBrowseDelay and set the value data to 2.

    If the DWORD value TCPIPBrowseDelay is missing, create a new DWORD value for it.

Thank you!

Thank you for using Norton Support.

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DOCID: v60891435_EndUserProfile_en_us
Operating System: Windows 7, Windows Vista, Windows XP, Windows 2000, Windows Server 2003, Windows Server 2008
Last modified: 03/22/2013