How to troubleshoot pcAnywhere video problems

To transmit video information from the host to the remote, pcAnywhere captures changes to the display by monitoring information from the host's video driver. If pcAnywhere fails to correctly interpret the video display, a black screen is displayed. Many of these compatibility issues occur when the host computer is using a high-end video card and its accompanying video driver.

To fix this problem, try the following changes:

  • Ensure that you are using the most current video drivers at the host.

  • Change the color depth at the remote.

  • Change the color depth at the host.

  • Change the pcAnywhere video mode.

  • Change the host video driver to standard VGA.

Thank you!

Thank you for using Norton Support.

< Back

Was this information helpful?

DOCID: v60761976_EndUserProfile_en_us
Operating System: Windows 7, Windows Vista, Windows XP, Windows Server 2003, Windows Server 2008, Windows 2000
Last modified: 03/25/2013