If you have a Norton Online product such as Norton AntiVirus Online, Norton Internet Security Online, or Norton 360 Online, provided by service providers other than Comcast or Deutsche Telekom, the Norton Remove and Reinstall tool is not compatible and you must download and run the Norton Removal Tool. For more information, go to the Norton Removal Tool download page.
The Norton Remove and Reinstall tool uninstalls all Norton products from your computer, and reinstalls the latest version of your Norton security product. If you have any other utility products like Norton SystemWorks, Norton Ghost, pcAnywhere, or Norton Utilities, you have to reinstall them manually. Before you proceed, make sure that you have the installation media or the downloaded installation files of those products. For more information on redownloading your other Norton products, read Reinstalling your other Norton products after you run the Norton Remove and Reinstall tool.
Download the Norton Remove and Reinstall tool.
Save the file to the Windows desktop.
On the Windows desktop, double-click theicon.
Follow the on-screen instructions.
Restart the computer.
The Norton Remove and Reinstall tool is compatible with the following Norton security products:
Norton AntiVirus 2009 and later versions
Norton Internet Security 2009 and later versions
Norton 360 Version 3.0 and later versions
Norton AntiVirus 2012 Online and later versions from Deutsche Telekom
Norton Internet Security 2012 Online and later versions from Deutsche Telekom
Norton Security Suite Version 6.0 and later versions from Comcast
Norton Business Suite Version 6.0 and later versions from Comcast
You need to have Internet access to run the Norton Remove and Reinstall tool. To run the tool in Safe mode, you need to start the computer in Safe mode with Networking.
If your Norton product is from Comcast or Deutsche Telekom, the Norton Remove and Reinstall tool will not run in Windows Safe mode.
You should have activated your product using a Norton product key at least once.
You need to log on as an administrator on your computer to run the Norton Remove and Reinstall tool.
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