Download and run the Norton Remove and Reinstall tool

Norton Remove and Reinstall tool is used to uninstall and reinstall or remove your Norton device security product on Windows. If you are on a Mac, read Remove all Norton programs for Mac using the RemoveNortonMacFiles tool.

If you have Norton Family, you need to uninstall it before you run the Norton Remove and Reinstall tool. For detailed instructions, read Uninstall Norton Family.

Run the Norton Remove and Reinstall tool

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Do one of the following depending on your situation:

    • To uninstall and reinstall your Norton device security product, click Remove & Reinstall.

    • To remove your Norton device security product, click Advanced Options and then click Remove Only.

    • You may only see the Remove option if you have received the Norton device security product from your service provider. You may need to contact your service provider to reinstall the product.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, your Norton device security product download starts automatically if you have selected the Remove & Reinstall option. If the install doesn't start or if you need more help reinstalling your Norton device security product, read Download and install your Norton device security product.

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DOCID: v60392881
Operating System: Windows
Last modified: 07/26/2021