This is a known issue after you upgrade your Norton product. We are aware of this issue, and working towards resolving it at the earliest.
If Identity Safe does not autofill any websites, check if you can see the Norton Toolbar on your web browser. If you cannot find the Norton Toolbar, read I cannot find Norton Toolbar on my web browser.
If the Identity Safe does not autofill the web form in a specific website, you can report it through Norton Feedback. In the meantime, you can manually fill the web forms.
Certain websites, primarily banking sites display only the login field or the user name field in the webpage. After you submit the user name, it navigates to the second webpage which contains the password field or both the user name and password fields. These sites are categorized as split page login-based websites. If you want to configure Identity Safe for a split page login, go to Step 2.
These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.
You can use Identity Safe to save your login details only if the website uses a web-based form for the split page login. To manually add login details for a split page login, go to Step 2.
Open the website for which you want to save your login.
If the vault is closed, click theoption on the web browser.
In Google Chrome, the Norton Toolbar does not appear on a New Tab or Summary page. It appears only on HTML-based webpages.
In the Vault Closed window, type the password and click .
Type your login credentials for the website and clickor .
The login credentials are automatically saved to the vault.
If you do not want to save the login credentials, clickand select .
Start your Norton product.
Under Detailed Settings, click .
Under Identity Protection, next to Identity Safe, click .
If the vault is open, proceed to Step 5.
If the vault is closed, type your vault password, and then click.
At the top of the Norton Identity Safe window, click.
In the Create Login window, type a for the website.
Below the login name, type the URL of the website or paste the exact URL of the website from the web browser
In the Username dialog box, type the user name for the website.
In the Password dialog box, type the password for the website.
If you want Identity Safe to prompt the vault password while opening a website, enable thecheck box.
Clickto save the login credentials.
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