Norton from Symantec

Error: "3039,65559" appears on my Norton product

To fix this problem, uninstall and reinstall your Norton product. Download and run the Norton Removal Tool to uninstall your Norton product.

STEP 1

Download and run the Norton Removal Tool

    The Norton Removal Tool uninstalls all Norton products from your computer. If you use ACT! or WinFax, back up those databases before you uninstall. For all discontinued products like Norton Ghost or WinFax, make sure that you have the installation files to reinstall the product.

  1. Download the Norton Removal Tool.

    Save the file to the Windows desktop.

  2. On the Windows desktop, double-click the Norton Removal Tool icon.

  3. Follow the on-screen instructions.

  4. Restart your computer.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

STEP 2

Download and run Norton Power Eraser - Unwanted Application scan

  1. Download Norton Power Eraser.

  2. Click Save.

  3. Select the location as Desktop, and then click Save.

  4. To run Norton Power Eraser, double click the NPE.exe file.

    If the User Account Control window prompts, click Yes or Continue.

  5. Read the license agreement, and click Accept.

  6. In the Norton Power Eraser window, click the Unwanted Application Scan icon.

    When Norton Power Eraser completes the scan, the results are displayed in the Unwanted Apps Scan Complete window.

  7. In the Unwanted Apps Scan Complete window, next to the unwanted application or toolbar, click Uninstall.

  8. Follow the on-screen instructions.

  9. When the uninstall completes, restart the computer.

Thank you!

Thank you for using Norton Support.

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DOCID: v59829433_EndUserProfile_en_us
Operating System: Windows
Last modified: 06/16/2015