Error: "3039,65559" appears on my Norton product

To fix this problem, uninstall and reinstall your Norton product. Download and run the Norton Remove and Reinstall tool to uninstall your Norton product.

STEP 1

Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool. If you have received your Norton product from your service provider, skip this step, and run the Norton Removal Tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop.

  2. On the Windows desktop, double-click the NRnR icon.

  3. Read the license agreement, and click Agree.

  4. Click Remove & Reinstall.

  5. Click Continue.

  6. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

STEP 2

Download and run Norton Power Eraser - Unwanted Application scan

  1. Download Norton Power Eraser.

  2. Click Save.

  3. Select the location as Desktop, and then click Save.

  4. To run Norton Power Eraser, double click the NPE.exe file.

    If the User Account Control window prompts, click Yes or Continue.

  5. Read the license agreement, and click Accept.

  6. In the Norton Power Eraser window, click the Unwanted Application Scan icon.

    When Norton Power Eraser completes the scan, the results are displayed in the Unwanted Apps Scan Complete window.

  7. In the Unwanted Apps Scan Complete window, next to the unwanted application or toolbar, click Uninstall.

  8. Follow the on-screen instructions.

  9. When the uninstall completes, restart the computer.

Thank you!

Thank you for using Norton Support.

< Back

Was this information helpful?

DOCID: v59829433_EndUserProfile_en_us
Operating System: Windows
Last modified: 06/08/2016