Virus scan stops before reaching 100 percent

To fix this problem, restart your computer. If the problem persists, run LiveUpdate until there are no more updates available.

STEP 1

Restart computer

  1. Exit all the programs.

  2. Restart the computer.

    If the problem persists after the restart, go to Step 2.

STEP 2

Run LiveUpdate

  1. Start Norton.

  2. In the main window, click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all the programs, and restart the computer.

    If the problem persists after the restart, go to Step 3.

STEP 3

Download and run Norton Power Eraser

  1. Download Norton Power Eraser.

  2. Click Save.

  3. Select the location as Desktop, and then click Save.

  4. To run Norton Power Eraser, double click the NPE.exe file.

    If the User Account Control window prompts, click Yes or Continue.

  5. Read the license agreement, and click Accept.

  6. In the Norton Power Eraser window, click the Scan for Risks icon.

  7. By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Restart. If you do not want to include the Rootkit scan, go to Settings, and uncheck the option Include Rootkit scan (Requires a system restart).

  8. After the computer is restarted, the scan starts automatically. Follow the on-screen instructions.

Thank you!

Thank you for using Norton Support.

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DOCID: v59829348_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/17/2017