Nothing happens when I tap Renew after my subscription for Norton Mobile Security is expired

STEP 1

Clear the data for Norton Mobile Security

  1. From the Home screen, go to Settings.

  2. Depending on the version of Android OS, do one of the following:

    • For Android OS 4.3.x or later: In the Settings menu, tap More and then tap Applications Manager.

      For Nexus devices, in the Settings menu, tap Apps.

    • For Android OS 4.0 - 4.2.x: Tap Applications Manager.

    • For Android OS 3.x or earlier: Tap Application, and then tap Manage Applications.

  3. From the list of applications, tap Norton Mobile Security.

  4. Tap Clear Data.

    If you do not see the Clear Data button, uninstall and reinstall the Norton Mobile Security app.

  5. Press the Home key to exit application settings.

STEP 2

Activate Norton Mobile Security

  1. Start the Norton Mobile Security app.

  2. When prompted, type the activation code, and then tap Submit.

Thank you!

Thank you for using Norton Support.

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DOCID: v59310341_EndUserProfile_en_us
Operating System: Android
Last modified: 06/11/2014