My web browser takes a long time to start

There are several reasons that can cause your web browser to start or run slowly. The most common reason is due to the third-party or unwanted toolbars that are installed on your computer. Download and run the Norton Power Eraser - Unwanted Application scan to remove these toolbars from your computer. Another reason can be that your computer already has a non-Symantec security product installed. Symantec recommends that you run only one antivirus or antispyware product.

STEP 1

Download and run Norton Power Eraser - Unwanted Application scan

  1. Download Norton Power Eraser.

  2. Click Save.

  3. Select the location as Desktop, and then click Save.

  4. To run Norton Power Eraser, double click the NPE.exe file.

    If the User Account Control window prompts, click Yes or Continue.

  5. Read the license agreement, and click Accept.

  6. In the Norton Power Eraser window, click the Unwanted Application Scan icon.

    When Norton Power Eraser completes the scan, the results are displayed in the Unwanted Apps Scan Complete window.

  7. In the Unwanted Apps Scan Complete window, next to the unwanted application or toolbar, click Uninstall.

  8. Follow the on-screen instructions.

  9. When the uninstall completes, restart the computer.

STEP 2

Run the Norton Power Eraser scan

  1. To run Norton Power Eraser, double click the NPE.exe file.

    If the User Account Control window prompts, click Yes or Continue.

  2. Read the license agreement, and click Accept.

  3. In the Norton Power Eraser window, click the Scan for Risks icon.

  4. By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Restart. If you do not want to include the Rootkit scan, go to Settings, and uncheck the option Include Rootkit scan (Requires a system restart).

  5. After the computer is restarted, the scan starts automatically. Follow the on-screen instructions.

STEP 3

Find out the browser add-on that causes the slow down

  1. Start your browser.

  2. Depending on your browser, do one of the following:

    • For Internet Explorer: On the Tools menu, click Manage Add-ons.

    • For Mozilla Firefox: On the top-right corner, click the Open menu icon, and click Add-ons. In the Add-ons Manager page, select Extensions.

    • For Google Chrome: On the top-right corner, click the Customize and control Google Chrome icon, and click Settings. Under Chrome, click Extensions.

  3. Select the add-ons one at a time and disable them.

    If the Internet slows down after adding a particular add-on, then keep it disabled.

STEP 4

Uninstall any non-Symantec security product

    You can also read the program documentation or contact the program manufacturer for instructions to remove a non-Symantec security product from your computer.

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    appwiz.cpl

  3. In the list of currently installed programs, select the non-Symantec security product, and then click Uninstall or Remove.

  4. Follow the on-screen instructions.

  5. When the uninstall completes, restart the computer.

Do you need expert help improving computer performance or to fix any other everyday computer issues? Subscribe to Norton Ultimate Help Desk for comprehensive and affordable support anytime you need it.

Learn more

Thank you!

Thank you for using Norton Support.

< Back

Was this information helpful?

DOCID: v59066911_EndUserProfile_en_us
Operating System: Windows
Last modified: 03/21/2017