Error: "Backup failed (A2230)" when backing up the files using Norton Online Backup

To fix this problem, remove the computer from Norton Online Backup and add it again.

STEP 1

Remove the computer from Norton Online Backup

    Removing a computer from the online account deletes all the backed-up files from that computer and also deletes the backup set.

  1. Sign in to the Norton Online Backup website using the email address and password.

  2. Click Remove Computer.

  3. Next to the computer icon that you want to remove, click Remove.

  4. Click OK to confirm.

STEP 2

Add the computer again to Norton Online Backup

    Make sure that you are logged in from the same computer that you want to add to your Norton Online Backup account.

  1. Sign in to the Norton Online Backup website using the email address and password.

  2. Click Add Computer.

  3. Check I have read and agree with the Terms of Service, and then click Start Download.

  4. Double-click the file that you downloaded.

    If you see a Security warning, click Run.

  5. Follow the on-screen instructions to complete the installation.

    After you complete the installation, backup your files.

Thank you!

Thank you for using Norton Support.

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DOCID: v57919653_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/12/2017