Error: "Norton Utilities 15.0 has stopped working" when starting Norton Utilities

STEP 1

Enable Data Execution Prevention settings

  1. Click the Start button, and then click Control Panel.

  2. Depending on your operating system, do one of the following:

    • For Windows 7 or Vista: Click System and Maintenance, and then click System. In the left pane, click Advanced system settings.

    • For Windows XP: Click Performance and Maintenance, and then click System.

  3. On the Advanced tab, under Performance, click Settings.

  4. On the Data Execution Prevention tab, select Turn on DEP for all programs and services except those I select.

  5. Click Add, and then locate the following Norton Utilities files one by one:

    • nu.exe

    • RMScrn.exe

    These files are located at C:\Program Files\Norton Utilities 15.

  6. Click Apply.

  7. Click OK to confirm.

  8. Click OK.

  9. Exit all programs, and restart the computer.

STEP 2

Check for the Compatibility mode

  1. On the desktop, right-click the Norton Utilities icon, and then click Properties.

  2. On the Compatibility tab, uncheck Run this program in compatibility mode for:

  3. Click Apply > OK.

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DOCID: v57919569_EndUserProfile_en_us
Operating System: Windows
Last modified: 03/22/2018