Message: "Norton Utilities 15.0 has encountered a problem and needs to close..." when starting Norton Utilities 15.0

STEP 1

Check for the Compatibility mode

  1. On the desktop, right-click Norton Utilities icon, and click Properties.

  2. On the Compatibility tab, make sure that Run this program in compatibility mode for: is unchecked.

  3. Click Apply > OK.

STEP 2

Enable Data Execution Prevention settings for Norton Utilities files

  1. Depending on your operating system, do one of the following:

    • For Windows 8: Move the mouse curser to the bottom-left corner of the desktop screen to view the Start icon. Right-click the Start icon, and then click Control Panel.

    • For Windows 7/Vista/XP: Click the Start button, and then click Control Panel.

  2. Depending on your operating system, do one of the following:

    • For Windows 8/7/Vista: Click System and Maintenance, and then click System. In the left pane, click Advanced system settings.

    • For Windows XP: Click Performance and Maintenance, and then click System.

  3. On the Advanced tab, under Performance, click Settings.

  4. On the Data Execution Prevention tab, select Turn on DEP for all programs and services except those I select.

  5. Click Add.

  6. Browse and add the following files from Norton Utilities subfolders one by one:

    C:\Program Files\Symantec\Norton Utilities 15\

    • nu.exe

    • RMScrn.exe

  7. Click Apply.

  8. Click OK to confirm.

  9. Click OK.

  10. Exit all the programs, and restart the computer.

    If the problem persists, go to Step 3.

STEP 3

Uninstall Microsoft VC++ 2005 Redistributable Package

  1. Click the Start button, and then click Control Panel.

  2. Double-click Add or Remove Programs.

  3. Under currently installed programs, check if Microsoft VC++ 2005 Redistributable Package is listed, and then do one of the following:

    • If Microsoft VC++ 2005 Redistributable Package is listed, select it, and then click Remove.

    • If Microsoft VC++ 2005 Redistributable Package is not listed, go to Step 4.

  4. Click Yes to confirm.

STEP 4

Install Microsoft VC++ 2008 SP1 Redistributable Package

  1. Go to the Microsoft VC++ 2008 Redistributable Package download page.

    Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)

  2. Download the file vcredist_x86.exe to your desktop.

  3. Double-click the file that you downloaded.

  4. Follow the on-screen instructions to complete the installation.

  5. Exit all the programs, and restart your computer.

Thank you!

Thank you for using Norton Support.

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DOCID: v57793830_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/17/2017