To check if the issue you are experiencing is related to a known system problem or outage, visit Norton Services Status page.
To resolve this problem, restart the computer. If the problem continues, uninstall and reinstall your Norton product.
Exit all programs.
Restart the computer.
If the problem persists, go to Step 2.
If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool. If you have received your Norton product from your service provider, skip this step, and run the Norton Removal Tool.
Download the Norton Remove and Reinstall tool.
Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.
To open the Downloads window in your browser, press the+ key.
Read the license agreement, and click.
After the computer restarts, follow the on-screen instructions to reinstall your Norton product.
If the issue still persists, read I cannot connect to the Internet after I install my Norton product.
Thank you for using Norton Support.