Find your product key

The product key is a unique key that helps you to install and activate the Symantec product on your computer. The product key is a 25-character alphanumeric string that is shown in five groups of five characters each, separated by hyphens. The location of the product key varies depending on how you acquired the product.

The locations of the product key are as follows:

If you downloaded the product from the Symantec Store

The product key is stored on your computer as part of the download process and is included in the confirmation email from the Symantec Store.

If your computer came with the product already installed

The product key is provided as part of the activation process. Be sure to save your product key by creating or signing in to your Norton account, or by printing the key. You may need the product key if you ever want to reinstall your product.

If you received a product key card

The product key is printed on the card along with instructions on how to use it. Be sure to save your product key by creating or signing in to your Norton account. You need the product key if you ever want to reinstall the product.

If you are still unable to locate your product key, you can recover it using Norton account

To recover or access your product key log on to https://my.norton.com. If you are not registered, register for Norton account. If you are already registered, you can find the product key on the Services page.

You cannot access Norton account if you are a Norton Small Business user.

If you purchased a Norton card from a retail store

The product key is printed at the back of the Norton card.

Go to the following webpage and enter your product key:

https://my.norton.com/setup

Norton validates the product key that you entered and prompts you to log in using a Norton account. After logging in using your Norton account, you can use the Agree & Download option to download and install your Norton product.

Thank you!

Thank you for using Norton Support.

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DOCID: v56019864_nsmac_retail_en_us
Operating System: Mac OS X
Last modified: 04/12/2017