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We have detected that the Windows Base Filtering Engine Service is not running on your computer

This issue occurs when the Windows Base Filtering Engine service cannot be started or is not running. This service is required for the Norton Firewall to function correctly. to resolve this issue, download and run the Base Filter Engine fix tool.


Download and run the fix tool

    The fix tool is not compatible with Windows XP. Windows XP users need to contact Norton Support.

  1. Download the fix tool.

    Save the file to the Windows desktop.

  2. On your desktop, double-click the BaseFilterEngineFix.exe file.

    By running the tool, you accept the Usage Agreement.

  3. If prompted to install .NET Framework 3.5, click Download and install this feature.

  4. In the Base Filter Engine Repair window, click Apply Fix.

    The fix tool repairs the appropriate Base Filter Engine registry keys.

  5. Click Restart Now.


Run LiveUpdate

  1. Start Norton.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the main window, double-click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all the programs, and restart the computer.

Thank you!

Thank you for using Norton Support.

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DOCID: v55777911_EndUserProfile_en_us
Operating System: Windows
Last modified: 10/30/2018