Sign in to cloud vault

Identity Safe lets you create a cloud vault to save your Identity Safe data. You must sign in to your Norton account to create a cloud vault. The Identity Safe data is stored online using your Norton account.

You can access the Identity Safe cloud vault from any computer that is connected to the Internet.

You can create only one cloud vault per Norton account. If you already have a Norton account, you can sign in with your credentials or create a new account.

Using Norton, you can access vaults created using multiple Norton account. You can use Account Menu available at the bottom of the Norton Identity Safe window to access vaults associated to multiple Norton accounts.

If you forget your cloud vault password, you can use the Show password hint link to get the password hint. If you still cannot recollect your password, for security reasons Norton forces you to delete the existing vault and create a new vault.

When you type the wrong password for three times, the Need to delete your Vault? click here link is displayed. You can use the link to delete the vault. To delete your vault you need to provide your Norton account credentials.

Sign in to cloud vault from the Settings window

  1. In the Norton product main window, double-click Identity, and then click ID Settings.

  2. In the Identity Safe row, click Configure.

  3. In the Get started window, click Sign in.

  4. Enter your Norton account credentials and click Sign In.

  5. In the Vault Closed window, type your cloud vault password.

  6. Click Open.

Sign in to cloud vault from Norton toolbar

  1. Open your browser.

  2. On the Norton toolbar, click VAULT IS CLOSED.

  3. In the Get started window, click Sign In.

  4. Enter your Norton account credentials and click Sign In.

  5. In the Vault Closed window, type your cloud vault password.

  6. Click Open.

Sign in with a different Norton account

  1. In the Norton product main window, double-click Identity, and then click Identity Safe.

  2. In the Vault Closed window, click Account Menu available at the bottom of the window.

  3. Select Sign in as a different user.

  4. In the Get started window, click Sign in.

  5. Enter a different Norton account credential and click Sign In.

  6. In the Vault Closed window, type your cloud vault password.

  7. Click Open.

Thank you!

Thank you for using Norton Support.

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DOCID: v54500332_ns_retail_en_us
Operating System: Windows
Last modified: 12/13/2016