Norton from Symantec

How do I find my Norton product key

There are different ways to find your product key depending upon your situation. The best way is to get it from your Norton account. If you have not installed your product or cannot get it from your Norton account, then see the section titled Other ways to find your product key at the bottom of the page.

You can find the product key in the Norton Online Store, if you purchased your product from Hong Kong Online Store.

Get the product key from your Norton account

  1. At the top of your Norton product window, click Help > Account or Account > Access Norton account.

    If you cannot start your Norton product, you can directly go to your Norton account.

    Log in to your account, if prompted.

  2. Under Services, select your Norton product.

  3. Copy the product key.

Find your renewal code

    If you purchased your renewal code from an online retailer, your renewal code can be found in your confirmation email. If you cannot find the confirmation email in your inbox, check your spam or junk folder. These emails may be incorrectly marked as spam by some spam filters.

    If you purchased from the Norton Online Store, your renewal code can also be found by logging into your account. Follow these steps to find the renewal code from your account.

    If you purchased a renewal code without a Norton product, then you need to first find out which Norton product that key belongs to. You may get that information from the confirmation email for your subscription purchase. After you determine the product, download the trial version and install the product.

  1. Sign In to Norton.

  2. Locate your subscription renewal purchase, and click the order number.

  3. Copy the renewal code.

    The Renewal Code is a 19 character alpha-numeric code. For example, ABC123DE4567FGH89JK.

Other ways to find your product key

    There are other ways to find your product key, depending on how you purchased the product.

  1. Norton Online Store: If you downloaded your product from Norton Online Store, the product key or the instruction to obtain the product key is in your confirmation email message.

    If you purchased your product from Hong Kong Online Store, refer to How do I find the product key for the Norton product that I purchased from Hong Kong Norton Online Store for detailed instructions.

  2. Downloaded from a third-party website: Look for the product key in a confirmation email you received for your order. If you cannot locate the confirmation email in your inbox, check your spam filter folder.

  3. Product CD: If you purchased a boxed product CD online or at a local retail store, your product key is inside the box either on a sticker on the back of the CD sleeve or DVD case, or printed on a card in the box.

  4. Preinstalled: If your Norton product came installed on your computer, check your My Documents or Documents folder to see if there is a Symantec folder. You may find a text file there with your product key (examples: Norton 360 Key.txt or Norton AntiVirus Key.txt).

    If your product came with a one year or longer subscription, you can contact your computer manufacturer to get your product key .

    Some computer manufacturers may provide the product key on an activation card.

  5. Service provider: If your product came from your service provider, then you do not have a product key. You have an Activation PIN that you can get from your service provider.

Thank you!

Thank you for using Norton Support.

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Operating System: Windows 8, Windows 7, Windows Vista, Windows XP, Mac OS X 10.9.x, Mac OS X 10.8.x, Mac OS X 10.7.x, Mac OS X 10.6.x, Mac OS X 10.5.x, Android 4.x, Android 3.x, Android 2.x
Last modified: 02/03/2015