I am asked to renew the subscription for my Norton Internet Security 4 for Mac from Comcast

STEP 1

Find the version of Norton Internet Security

  1. Before you begin, you must be in the Finder.

    Click the desktop or the Finder icon in the Dock to be in the Finder.

  2. On the menu bar, click Go > Applications.

  3. Open the Symantec Solutions folder.

  4. Double-click LiveUpdate.

    You may also start LiveUpdate by clicking the Norton QuickMenu icon and then clicking LiveUpdate > Open LiveUpdate.

  5. On the menu bar, click File > Log.

    In the LiveUpdate Log window, you can find the version of your Norton Internet Security for Mac.

  6. Depending on your version of Norton Internet Security for Mac, do one of the following:

    • If you have Norton Internet Security 4.2, go to Step 4 to run LiveUpdate.

    • If you have an older version of Norton Internet Security, Go to next step to uninstall and reinstall Norton Internet Security.

STEP 2

Uninstall Norton Internet Security

  1. In the Applications folder, open the Symantec Solutions folder, and then double-click Symantec Uninstaller.

  2. In the Uninstall Symantec Products window, check Norton Internet Security, Norton AntiVirus Application, Norton Confidential Application, and Norton Firewall, and then click Uninstall.

  3. In the Confirm window, click Uninstall.

  4. Click Restart.

STEP 3

Download and install Norton Internet Security

  1. Go to the Comcast webpage for Norton Internet Security for Mac.

  2. Depending on the version of Mac OS, do one of the following:

    • For Mac OS X 10.7.x or later, click OS X 10.7 OR NEWER.

    • For Mac OS X 10.4.11 to Mac OS X 10.6.8, click OS X 10.4, 10.5, 10.6.

  3. Log on with your Comcast ID/email address and password.

  4. If you install Norton Internet Security 5 for Mac, make a note of the PIN displayed on the download page. You need this PIN to activate Norton Internet Security for Mac.

  5. When the download finishes, double-click the file that you downloaded.

    Norton Internet Security disk image is mounted.

  6. Double-click Norton Internet Security Installer icon.

  7. In the Welcome screen window, click Continue.

  8. Review the Important Information text in the Read Me file, and then click Continue.

  9. Go through the license agreement, and then click Continue.

  10. Follow the on-screen instructions to complete the installation.

STEP 4

Run LiveUpdate

  1. Before you begin, you must be in the Finder. Click the desktop or the Finder icon in the Dock to be in the Finder.

  2. On the menu bar, click Go > Applications.

  3. Open the Symantec Solutions folder.

  4. Double-click LiveUpdate.

    You may also start LiveUpdate by clicking the Norton QuickMenu icon on the menubar and then clicking LiveUpdate > Open LiveUpdate.

  5. Click Update Everything Now.

  6. In the Authenticate window, type your Administrator password, and then click OK.

  7. After LiveUpdate finishes the update, the LiveUpdate summary window appears.

    You may now quit LiveUpdate.

  8. Run LiveUpdate again to ensure that you have all available updates.

Thank you!

Thank you for using Norton Support.

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DOCID: v53178710_EndUserProfile_en_us
Operating System: Mac OS X 10.8.x, Mac OS X 10.7.x, Mac OS X 10.6.x, Mac OS X 10.5.x
Last modified: 08/23/2013