What to do when your device is at risk

In the Norton main window, the color of Security, Identity, Backup, and Performance tiles indicates the status of each category as follows:

  • Green: You are Protected.

  • Orange: Your computer needs attention.

  • Red: Your computer is at risk.

The backup category is available only with Deluxe+ and Premium subscriptions.

Norton automatically fixes most issues that reduce your protection or system performance and displays the status as Protected in the main window. Norton displays issues that require your attention as At Risk or Attention.

Respond to Attention or At Risk status indicators

  1. In the Norton main window, click the red or orange tile of the category that indicates At Risk or Attention.

  2. Click Fix Now and follow the on-screen instructions.

If you still have issues, click Help > Get Support to run the diagnostic tool.

You can also try using Norton Rescue Tools if you think your computer is severely infected.

Video: How to ensure that your computer is protected

Related Solutions

Thank you!

Thank you for using Norton Support.

< Back

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v5317320_ns_retail_en_us
Operating System: Windows
Last modified: 02/28/2018