Norton from Symantec

Message: "Restoration Incomplete" or "System Restore did not complete successfully..." when I run Windows System Restore with a Norton product installed

This problem can happen due to a security feature in your Norton product that prevents outside programs from making changes to the Norton product. This security feature can prevent Windows System Restore from changing Norton files, which results in the "Restoration Incomplete" message.

To fix this problem, temporarily turn off the Norton Product Tamper Protection before you run Windows System Restore.

These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.

STEP 1

Temporarily turn off Norton Product Tamper Protection

  1. Start your Norton product.

  2. Click Settings.

  3. Under Quick Controls, uncheck Norton Tamper Protection.

  4. In the Security Request window, from the Select the duration drop-down menu, select Permanently, and then click OK.

  5. Click Close.

STEP 2

Run Windows System Restore

  1. Run Windows System Restore again.

  2. Follow the online instructions for your operating system to complete Windows System Restore.

STEP 3

Turn on Norton Product Tamper Protection

  1. Start your Norton product.

  2. Click Settings.

  3. Under Quick Controls, check Norton Tamper Protection.

  4. Click Close.

Thank you!

Thank you for using Norton Support.

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DOCID: v51118464_EndUserProfile_en_us
Operating System: Windows
Last modified: 05/22/2015