Upgrading or activating your Norton Family Premier account

Advanced features such as video supervision, location supervision, time summaries, and consolidated reports are available only in the Norton Family Premier account.

If you already have a valid product key, sign in to Norton Family, click the Have a product Key? link, and then type your product key in the text box that appears.

If you do not have a valid product key, you must purchase a new product key from the Norton Store. After you complete your purchase, your account changes to Norton Family Premier.

You can sign in to Norton Family to verify the renewal status. If the renewal status did not change or the subscription renewal did not happen, you can contact customer support to resolve the issue. For more information about the purchase process, click the Help link available at the top-right corner of the Norton Store Web page.

To upgrade your Norton Family account using Norton Family website

  1. Sign in to Norton Family.

  2. Click Upgrade Now.

    The e-store page opens with Norton Family Premier as the selected product.

  3. Follow the on-screen instructions to complete your purchase in the Norton store.

Norton Family Premier features

About activity report

Viewing the video activities of your child

Thank you!

Thank you for using Norton Support.

< Back

Was this information helpful?

DOCID: v44718131_NF_Help_en_us
Operating System: Windows, iOS, Android
Last modified: 07/11/2016