Setting up Norton Family notifications

Norton Family notifies you if your child engages in any inappropriate Internet activities. You can set up the Norton Family to notify you in the following situations:

  • Your child ignores a warning.

    When your child attempts an inappropriate Internet activity, Norton Family notifies the child by sending a nonthreatening, but clearly stated message. If the child ignores this message, Norton Family notifies you by email.

  • Your child visits a blocked site.

    When your child visits a blocked site, Norton Family notifies the child that the website is blocked.

  • Norton Family is turn off on any of your child's device.

    Norton Family notifies you if the Norton Family client or app is turned off on any of the child's devices.

  • Your child sends out personal information.

    When your child sends out personal information, Norton Family prevents your child from sharing the personal information over the Internet. Any attempt by the child to send this information over the Internet is blocked.

  • Your child creates a new account on any social networking site.

    Norton Family notifies you when your child creates a new account on any social networking website.

  • Your child uses an incorrect age on any social networking site.

    Norton Family notifies you when your child uses an incorrect age on any social networking website.

If you do not receive email notifications from Norton Family, check your spam folder or junk folder. Make sure that the email service you use does not mark email messages from Norton Family as spam.

You can add up to five email addresses to which you want to receive notifications. Norton Family will send you email notifications to all of the email addresses that you provide.

To receive email notifications from Norton Family, add one of the following to your Safe Sender List:

To set up Norton Family notifications using Norton Family website

  1. Sign in to Norton Family.

  2. Click House Rules.

  3. Click the picture icon of the child.

  4. On the left pane, click Notify.

  5. If you want to receive notifications to an alternate email, type the email address, and then click Add To List.

    You can add a maximum of five email addresses to the address list.

  6. In the Notification Settings for the child section, check one or more of the following activities about which you want to be notified:

    • Under Web content, check child ignores a warning to get notification when your child ignores a warning.

    • Under Web content, check child visits a blocked site to get notification when your child visits a blocked website.

    • Under Norton Family status, check Norton Family client is turned off on any of child's devices to get notification when Norton Family client is turned off on any of the device.

    • Under Social Networking, check child creates a new account to get notification when your child creates a new account on social networking sites.

    • Under Social Networking, check child uses an incorrect age to get notification when your child enters incorrect age in social networking sites.

    • Under Personal Information, check child sends personal information to get notification when your child sends personal information over the Internet.

    • Under Installation, check child installs an app that blocks Norton Family monitoring to get notification when your child installs any unsupported app.

    • Under Installation, check child installs a browser that cannot be monitored to get notification when your child installs any unsupported browser.

  7. Click Save.

To set up Norton Family notifications using Android device

  1. Sign in to Norton Family app in Parent mode.

  2. Tap the child whom you want to manage.

  3. Go to the RULES tab.

  4. Under General, tap Notify parent when.

  5. If you want to receive notifications to an alternate email, tap Add another email, type the email address, and then tap OK.

    You can add a maximum of five email addresses to the address list.

  6. In the Notify parent window, under SEND EMAIL WHEN, check one or more of the following activities about which you want to be notified:

    • Check Warning is ignored to get notification when your child ignores a warning.

    • Check Blocked website is visited to get notification when your child visits a blocked website.

    • Check Norton Family is turned off to get notification when Norton Family is turned off on any of the device.

    • Check Social network account is created to get notification when your child creates a new account on social networking sites.

    • Check Incorrect age is used to get notification when your child enters incorrect age in social networking sites.

    • Check Personal info is sent to get notification when your child sends personal information over the Internet.

    • Check Unsupported browser is installed to get notification when your child installs any unsupported browser.

    • Check Incompatible app is installed to get notification when your child installs any unsupported app.

Thank you!

Thank you for using Norton Support.

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DOCID: v40471346_NF_Help_en_us
Operating System: Windows, iOS, Android
Last modified: 04/21/2015