Viewing the messaging activities

You can view all the messaging activities of your child on the Norton Family website or Android device.

The messaging activity report lets you do the following:

  • View the names of the children who have engaged in messaging activity with your child.

  • Block any friend that exchanges message with your child.

  • View the friends that your child has sent messages to.

  • View the time at which any messages were sent or received.

If your child tries to message to a blocked friend, your child receives a message that displays the blocked status. The blocked activities are marked in red on the messaging activity report.

If you need more details about a particular messaging activity, click on the activity.

In Norton Family website, the messaging activities of your child are indicated as follows:

What

Indicates the type of activity.

For example, if the child sends a message to a friend, this is marked as "Allowed Message sent".

Which

Indicates the mobile friend with whom the child communicated.

You can view the number of times your child had communicated with a specific mobile friend.

When

Indicates the time at which the activities occurred.

To view messaging activities using Norton Family website

  1. Sign in to Norton Family.

  2. On the Activity page, click the picture icon of your child.

  3. Click the Messaging tab.

    Under Child's Activity, you can view all the mobile friends that your child had messaged.

  4. To view the messaging activities of your child during a specific time period, in the Show Activity for list, select one of the following time periods:

    Today

    Displays the messaging activities of your child for today.

    Last 7 Days

    Displays the messaging activities of your child in last 7 days.

    Last 14 Days

    Displays the messaging activities of your child in last 14 days.

    This option is available only in Norton Family Premier.

    All Time

    Displays all the messaging activities of your child in last 30 days.

    This option is available only in Norton Family Premier.

  5. To view questionable activities, check Show Questionable Activity Only.

    All of the inappropriate activities are marked in red.

To view messaging activities using Android device

  1. Sign in to Norton Family app in Parent mode.

  2. Tap the child whom you want to manage.

  3. Go to the ACTIVITY tab.

  4. From the list, tap Messages.

  5. To view the messaging activities of your child during a specific time period, tap the time period box, and select one of the following periods:

    Today

    Displays all the Internet activities that occurred today.

    Last 7 days

    Displays all the Internet activities that occurred in last 7 days.

    Last 30 days

    Displays all the Internet activities that occurred in last 30 days.

    This option is available only in Norton Family Premier.

Thank you!

Thank you for using Norton Support.

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DOCID: v40471124_NF_Help_en_us
Operating System: Windows, iOS, Android
Last modified: 05/12/2016