Viewing the Norton Family alerts

If your child attempts to perform any activity that needs your attention or your child exceeds the allowed device usage limit, Norton Family notifies you based on your notification settings. These activities include visiting blocked websites, exchanging text and MMS message among blocked mobile friends, using the device after exceeding the time limit, and sending personal information to anyone.

You can view each of these activities and take the appropriate action. For example, if your child visits a blocked website and you think that this website does not need to be blocked, you can allow the child to visit the website. Norton Family will add this website to the allowed website list.

Questionable activities are grouped based on the child who performed the activity. The child's name and avatar helps you identify who performed each of the activities.

You can view a red exclamation mark on the avatar in the following situations:

  • If Norton Family client or app is not installed on any of the devices that your child uses.

  • If the child is not assigned to any device.

You can also view a green icon near the avatar if the child is currently online. If your child sends any message or any permission request, you can view a message icon beside the alert. You can click the message icon to read the message.

The time that is reported for all Internet activities is based on your profile's time zone settings. When a child's device is in another time zone, activity is reported based on your time zone setting. For example, if you are in New York (Eastern Standard Time), and your child is in California (Pacific Standard Time), the activity for the child is time-stamped based on Eastern Standard Time.

If your child uses Windows 7 in XP Mode, the Internet activities are not monitored. Your child can visit blocked websites.

To view the Norton Family alerts using Norton Family website

  1. Sign in to Norton Family.

  2. Under Manage Activity, click the picture icon of your child. You can also click Devices to view the recent alerts from all the devices that are associated with your account.

  3. Click the Alerts tab. You can do the following:

    • Check each alert and then click REMOVE SELECTED to remove all the selected alerts.

    • Click Norton site rating to learn more about the safety of the site.

    • Add this website to the list of approved sites using allow this website in the future option.

    • Allow all websites that belong to this category using allow category this site belongs to option.

    • Learn more about the alert using click here for more details about this notification option.

To view the Norton Family alerts using Android device

  1. Sign in to Norton Family app in Parent mode.

  2. Tap the child whom you want to manage.

  3. Go to the ALERTS tab. You can tap each alert and then take appropriate action.

Viewing a summary of all the Internet activities

Viewing the recent alerts from the Norton Internet Security or Norton 360 Control Center

Thank you!

Thank you for using Norton Support.

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DOCID: v40469470_NF_Help_en_us
Operating System: Windows, iOS, Android
Last modified: 05/02/2016