Norton from Symantec

Uninstalling Norton Internet Security

You can remove Norton Internet Security in the following ways:

  • From Windows Control Panel.

  • From the Start menu.

You cannot access online Help while uninstalling. Therefore, you should print out the Uninstalling Norton Internet Security Help topic before continuing to uninstall.

You may need to uninstall Norton Internet Security for some purpose. You can reinstall the product using the installation file that you downloaded from Symantec website or from the CD. To reinstall Norton Internet Security, follow the installation procedures that are available in the user guide.

During uninstallation, Norton Internet Security offers to leave the Norton Toolbar for free to search and browse safely over the Internet even after the product is uninstalled. You can choose to keep the Norton Toolbar that comprises Norton Safe Search and Norton Safe Web features without any cost. Norton Safe Search provides site safety status and Norton rating for each of the search results generated. Norton Safe Web analyses the security levels of the websites you visit and indicates if the websites are free from threats.

Your computer must be connected to the Internet to avail this option. Norton Internet Security does not offer to leave the Norton Toolbar if you upgrade your product to the latest version or choose to reinstall another Norton product. In addition, the Norton Toolbar installation is available only if the operating system of your computer is English.

To uninstall Norton Internet Security from Windows Control Panel

  1. Do one of the following:

    • On the Windows taskbar, click Start > Control Panel.

    • In Windows 8, go to Apps, and under Windows System, click Control Panel.

  2. In Windows Control Panel, do one of the following:

    • In Windows XP, double-click Add or Remove Programs.

    • In Windows Vista, double-click Programs and Features.

    • In Windows 7 or Windows 8, click Programs > Programs and Features.

      The Programs option in Windows 7 and Windows 8 is available when you select the Category option in the View by drop-down list.

  3. In the list of currently installed programs, do one of the following:

    • In Windows XP, click Norton Internet Security, and then click Change/Remove.

    • In Windows Vista, Windows 7, or Windows 8, click Norton Internet Security, and then click Uninstall/Change.

  4. In the page that appears, under Select Your Uninstall Preference, click one of the following:

    I plan to reinstall a Norton product. Please leave my settings behind.

    Lets you retain your settings, passwords, and preferences for Norton features before you uninstall Norton Internet Security.

    Select this option if you want to reinstall Norton Internet Security or another Norton product.

    Please remove all user data.

    Lets you completely remove Norton Internet Security without saving your settings, passwords, and preferences.

  5. If Norton Internet Security offers to install the Norton Toolbar after uninstall, do one of the following:

    • To keep the Norton Toolbar after uninstall, click Agree & Install.

    • To uninstall Norton Internet Security without keeping the Norton Toolbar, click No, thanks.

  6. To uninstall Norton Internet Security, click Next.

  7. Do one of the following:

    • Click Restart Now (recommended) to restart the computer.

    • Click Restart Later to restart the computer later.

    Norton Internet Security is not fully uninstalled until you restart your computer.

To uninstall Norton Internet Security from the Start menu

  1. Do one of the following:

    • On the Windows taskbar click Start > All Programs > Norton Internet Security > Uninstall Norton Internet Security.

    • In Windows 8, go to Start screen and then click Uninstall Norton Internet Security.

  2. In the page that appears, under Select Your Uninstall Preference, click one of the following:

    I plan to reinstall a Norton product. Please leave my settings behind.

    Lets you retain your settings, passwords, and preferences for Norton features before you uninstall Norton Internet Security.

    Select this option if you want to reinstall Norton Internet Security or another Norton product.

    Please remove all user data.

    Lets you completely remove Norton Internet Security without saving your settings, passwords, and preferences.

  3. If Norton Internet Security offers to install the Norton Toolbar after uninstall, do one of the following:

    • To keep the Norton Toolbar after uninstall, click Agree & Install.

    • To uninstall Norton Internet Security without keeping the Norton Toolbar, click No, thanks.

  4. To uninstall Norton Internet Security, click Next.

  5. Do one of the following:

    • Click Restart Now (recommended) to restart the computer.

    • Click Restart Later to restart the computer later.

    Norton Internet Security is not fully uninstalled until you restart your computer.

About uninstalling

Thank you!

Thank you for using Norton Support.

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DOCID: v24120365_NIS_Retail_2013_en_us
Last modified: 05/13/2013