Checking for a new version of the product

You can upgrade your product to the latest version if you have an active subscription. If a new version is made available by Symantec, you can download and install the new version of your product. You can also let your Norton product notify you when a new version of your product is available. You can do so by turning on the Automatic Download of New Version option in the Administrative Settings window. The latest version of your product may contain new and enhanced features for better protection against security threats.

When you check for a new version, details about your product such as product name and version are sent to Symantec servers. The servers then check whether a new version of the specified product is available or not.

If a new version is available, you can download and install it from the webpage. If a new version is not available, the webpage informs you about it. In such case, you can run LiveUpdate to obtain latest program and definition updates and keep the existing version of your product up to date.

The upgrade process might not work if your browser is incompatible to communicate with the Symantec servers. The supported browsers are Internet Explorer 6.0 or later, Chrome 10.0 or later, and Firefox 3.6 or later.

Your product must be activated, and you need the Internet to check and install new version of the product.

To check for a new version of the product

  1. In the Norton product main window, click Help.

  2. In the Help drop-down menu, click New Version Check.

    The website displays whether a new version is available or not.

    This option is available only if you have an active subscription or service.

  3. If a new version is available, follow the on-screen instructions to download the new product.

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DOCID: v23920720_ns_retail_en_us
Operating System: Windows
Last modified: 01/06/2016