End-of-Life announcement for SurfEasy VPN

SurfEasy VPN is being retired. SurfEasy VPN is being shut down on 01-Sep-2026. After this date, the SurfEasy apps and services will no longer work. i.e., you will not be able to access your account, download, activate, connect, or use the app properly.

If you are an eligible user, you should have received an email by now with an activation code for a Norton VPN entitlement as a replacement at no extra cost.

To continue protection, you should activate Norton VPN before that date.

Why is SurfEasy VPN being End-Of-Life.

• SurfEasy VPN is being retired as part of our portfolio simplification strategy, enabling us to concentrate investment on fewer, more powerful VPN products that we improve, secure, and support over time.

What does this mean.

• Your SurfEasy VPN apps and service will no longer work after the shutdown.

What services will stop or change.

• Your SurfEasy VPN apps will not be able to download, activate, connect, or function properly.

What do you need to do:

• Please follow the instructions as per the email before the shutdown date.

FAQ:

1. What is happening to SurfEasy VPN.

• SurfEasy VPN is shutting down on September 1, 2026. After that date, the SurfEasy apps and service will no longer work.

2. Do I need to buy another VPN immediately.

• No. If you received the shutdown notification email, it includes instructions to activate Norton VPN so you can continue your protection.

3. What should I do next.

• Use the Product Key from your email and follow the Norton VPN setup steps for desktop or mobile.

4. Where do I enter my Product Key.

• On desktop, go to norton.com/setup. On mobile, open Norton VPN and tap Redeem subscription.

5. Is Norton VPN included at no extra cost.

• Yes. The updated emails say eligible SurfEasy Legacy and Annual customers receive Norton VPN at no extra cost.

6. Will SurfEasy still work after the shutdown date. Or what happens if I do nothing.

• After the shutdown date, SurfEasy VPN will no longer work. To keep VPN protection, you need to activate Norton VPN before that date.

7. How do I activate the Norton VPN.

• On Desktop.
  • Go to norton.com/setup.
  • Enter the Product Key provided in the email
  • Follow the instructions to download and install Norton VPN
• On Mobile
  • Download Norton VPN from the Apple App Store or Google Play Store.
  • Open the app
  • Tap Redeem subscription
  • Enter the Product Key provided in the email
  • Follow the in-app prompts to complete setup

8. Where can I get help.

• Till 30-Aug-2026, visit the SurfEasy Customer Support.
• After the shutdown(01-Sep-2026), visit the Norton Member Services & Support.