FAQ: Connecting and using Norton with Claude AI to check for scams

The Norton connector for Claude is an integration that lets you use Norton's AI-powered cybersecurity tools directly inside Claude without switching apps. Once connected, you can ask Norton to check suspicious messages, links, and emails for scams, verify website safety, and get trusted cyber safety advice all from within your Claude conversation.

No. The Norton connector in Claude does not require a Norton account. The Norton connector in Claude is available for both paid and free Claude users.

• Check suspicious messages and links: Share the full text of a message or link and ask Norton whether it is a scam.

• Verify website safety: Ask Norton if it is safe to visit a specific website before entering your credentials.

• Detect phishing emails: Paste a suspicious email and ask Norton to analyze whether it is a phishing attempt.

• Get cybersecurity advice: Ask Norton general questions about threats, scams, and staying safe online.

• Learn more about Norton products: Ask which Norton products can help protect you from online threats and get personalized recommendations.

1. Open and log in to Claude.

2. On the left panel, click Customize > Connectors.

3. Next to Connectors, click the + button and select Browse connectors.

4. Type Norton in the search box and in the search results, click + next to the Norton connector.

5. In the Connectors section, click Connect.

6. On the right side, under the Tools permissions section, next to Interactive tools, click the drop-down list and select Always allow to allow Norton to automatically check for scams.

7. Now you can use Norton in your chats to get help checking a message, email, link, or image.

Once Norton is connected, you can use Norton in your chats to get help checking a message, email, link, domain, or image. For example:

• To verify scam messages and links: "I got this text: 'Your package is held. Pay a $2.99 fee here: bit.ly/pkg-hold.' Is this a scam?"

• To verify Website safety: "Is it safe to click this link before I enter my banking credentials: https://norton.com".

• To detect Phishing Emails: "I got an email saying I overpaid on my taxes. Is it safe to click this link? http://secure-bankverify.com/login".

Norton in Claude gives users a real-time scam and safety assessment inside the chat, rather than only a generic AI answer.

For scam-related prompts, Norton evaluates more than just a URL. It also looks at the full message context, including language, intent, urgency, impersonation patterns, and requests for sensitive information.

The result typically provides you with the following safety ratings:

• Safe: The message, email, link, phone number, domain, or image is legitimate and safe to proceed with.

• Malicious or Suspicious: The message, email, link, phone number, domain, or image is malicious and unsafe to visit or interact with.

• Unknown: Norton does not have enough data to analyze the message, email, link, phone number, domain, or image. It is recommended that you do not visit or interact with the same.

Norton does not only check whether a link is known to be malicious. It also looks at the full context of a message, examining the language, intent, and tactics being used, along with URL and domain checks to spot common scam patterns such as impersonation, pressure to act quickly, and requests for sensitive information. Norton then provides clear, easy-to-understand guidance, explaining why something may be risky and what steps to take next, such as avoiding a reply, not clicking a link, or deleting the message altogether.

1. Open and log in to Claude.

2. On the left panel, click Customize > Connectors.

3. Under the Web section, click Norton, and on the right side, click Disconnect.

4. In the confirmation alert, click Disconnect.

1. Open and log in to Claude.

2. On the left panel, click Customize > Connectors.

3. Under the Web section, click Norton.

4. On the right side, next to the Disconnect option, click the three dots icon and click Remove.

Norton only receives the content you share directly in your Claude conversation when you invoke it. Norton does not access your broader Claude chat history or any other data outside of the specific request you send. For more information on how Norton handles data, visit Norton's Privacy Policy.

Our Member Services & Support agents are happy to assist you and answer any other questions you may have. For more information, contact Member Services & Support.