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Applicable for: Android,iOS
Message: “The server is currently unavailable. Please try again later.” appears in Norton VPN or Norton 360
You may see the message: “The server is currently unavailable. Please try again later.” while using Norton VPN or the VPN feature within Norton 360. This error may occur when your device cannot establish a secure connection to the backend.
- When attempting to set up or configure the VPN profile
- While trying to connect to the VPN
- Upon accessing the VPN feature within the app
- When viewing or accessing the list of available VPN regions
To resolve this issue, please follow the steps below,
Before you begin
- Make sure your device is connected to the internet (Wi‑Fi or mobile data) and that other apps can reach websites.
- If you use another VPN app (for example, from your carrier, Google One VPN, or your company), turn it off and, if possible, remove its VPN profile before testing Norton VPN again.
- You may reach out to the respective providers for further information to remove their profile.
- Keep your Norton account ready, which has an active Norton VPN or Norton 360 subscription.
Step 1: Force-Stop the Norton VPN or Norton 360 app
Force-stopping the app can resolve temporary disconnects between the device's Operating System, the app, and the backend.
- Go to your Android device's Settings.
- Tap on Apps or Application Manager.
- Depending on the app you encounter this error in, find and select the Norton 360 or Norton VPN app.
- Tap Force Stop.
- Confirm the action if prompted.
- Relaunch the Norton app and sign in to your Norton account(if prompted).
- Try connecting to the VPN again.
Step 2: Uninstall and Reinstall the Norton App or Norton 360
Reinstalling the app ensures you have the latest version and can fix the disconnects that might be causing the error.
- On your Android device, locate the Norton 360 or Norton VPN app icon.
- Long-press the icon until a menu appears.
- Tap Uninstall.
- Confirm the uninstallation.
- Open the Google Play Store.
- Depending on the app you encounter this error in, search for Norton 360 or Norton VPN.
- Tap Install.
- Once installed, open the app and sign in to your Norton account.
- Follow the on-screen instructions to complete the setup
- Try connecting to the VPN again.
Last modified: 09/03/2026
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