Fixing Norton apps stopped by Android battery optimization

1. Open your device Settings.
2. Tap Battery, then tap Auto-start Manager.
3. On the Downloaded tab, set your Norton apps to be allowed to auto-start when the device boots.

Further recommendations

1. Open your device Mobile Manager, then go to PowerMaster ▸ Settings (or Battery-saving options).
2. Switch the following options OFF:

• Clean up in suspend

• Auto-deny apps from auto starting

Follow the below, depending on what matches your device setup and EMUI version:

Smart Tune-up

1. Open System Manager and tap the cogwheel icon in the upper-right corner.
2. Disable the Smart tune-up feature.

App Launch (EMUI 8, 9, and 10)

1. Open your device Settings, then go to Battery ▸ App Launch.
2. Tap the slider next to your Norton app to switch it from automatic to manual.
3. In the dialog that appears, ensure Auto launch and Run in background are enabled.

Startup manager

1. Open your device Settings, then go to All ▸ Startup manager.
2. Ensure the slider next to your Norton app is ON to allow the app to run automatically when the phone starts.

Battery optimization (EMUI 9 and later)

1. Open your device Settings, then go to Battery optimization.
2. Tap the down arrow next to Don't allow, then tap All apps, find your Norton app and select Don't allow.

Battery optimization (EMUI 5 and 8)

1. Open your device Settings, then search for Ignore battery optimization .
2. Tap the down arrow next to Allow, then tap All apps, find your Norton app and select Allow.

Huawei (EMUI 6 and earlier)

1. Tap the Phone Manager icon on your device's Home screen.
2. Go to Settings and select the Protected apps tab.
3. Turn on the protection for your Norton app.

Follow steps A, B, or C below, depending what matches your device navigation:

1. 1. Open your device Settings.
   2. Select Background app management.
   3. Deselect your Norton app.
   4. Open your device Settings and select Apps.
   5. Choose your Norton app, then tap Battery.
   6. Disable Battery optimization.
   7. Open Advanced Settings and select Battery.
   8. Tap Battery Optimization.
   9. Tap your Norton app and select OFF.

1. Open your device's System settings.
2. Tap Apps, then select your Norton app.
3. Tap Battery and select Don't optimize.

Further recommendations

If you continue to experience issues, ensure that Battery Saver is not enabled:

1. Open your device's System settings and select Battery.
2. Ensure Battery Saver is disabled.

Follow these steps on your OnePlus device:

1. Go to System Settings ▸ Apps, and tap the gear icon. Choose Special Access ▸ Battery Optimization and disable this feature.
2. Go to Phone Settings ▸ Battery ▸ Battery Optimization. Choose All apps in the menu at the top of the screen, then tap your Norton app and select Don't optimize.

On older OnePlus devices, follow the alternative steps below:

1. Open your device Settings and select Battery ▸ Battery optimization.
2. Tap ⋮ Menu (three dots), then disable Enhanced optimization (or Advanced optimization).

Further recommendations

Certain OnePlus devices include the App Auto-Launch feature, which prevents apps from running in the background. To disable this feature:

1. Open device Settings on your OnePlus device and go to Apps ▸ App auto-launch.
2. Tap the slider next to your Norton app so that it turns gray (OFF).

The following steps are for Oppo F1S. Other models may differ.

Change the Auto-launch settings for your Norton app:

1. On your device, go to Settings ▸ App management ▸ Auto-launch apps.
2. Tap the slider beside your Norton app so that it turns ON.

Change the Battery usage settings for your Norton app:

1. On your device, go to Settings▸ App management ▸ App list.
2. Choose your Norton app and tap Battery usage ▸ Run in Background.

Further recommendations

It is also recommended to complete the following steps:

• Pin your app to the recent apps screen.
• Enable your app in the app list inside the security app's startup manager and floating app list.
• Turn off battery optimizations.
• Give the service a persistent notification to remain in the foreground.

The following steps are only available for devices running Android 12 or older.

Follow the relevant steps below according to your Android version:

Samsung (Android 15 and 16)

1. Open your device Settings and tap Battery (or Battery and device care, depending on your One UI version).
2. Tap Background usage limits, then select Never sleeping apps (or Never auto sleeping apps).
3. Tap + (the plus icon) in the top-right corner, then select your Norton app.
4. Tap Add to add the app to the list. Alternatively, you can navigate to the app's individual settings: Go to Settings ▸ Apps, select your Norton app, tap Battery, and select Unrestricted

Samsung (Android 13 and 14)

1. Open your device Settings and tap Battery.
2. Tap Background usage limits, then select Never auto sleeping apps.
3. Tap + (the plus icon) in the top-right corner, then select your Norton app.
4. Tap Add to add the app to the list.

Samsung (Android 11 and 12)

1. Open your device Settings and tap Battery and device care.
2. Tap Battery, then select Background usage limits.
3. Tap Never sleeping apps.
4. Tap + (the plus icon) in the top-right corner, then select your Norton Norton app.
5. Tap Add to add the app to the list.

Samsung (Android 10)

1. Open your device Settings and tap Device care.
2. Tap Battery, then select App power management.
3. Tap Apps that won't be put to sleep, then select your Norton app.
4. Tap Done to confirm.

Samsung (Android 9)

1. Open your device Settings and tap Apps.
2. Tap ⋮ Menu (three dots) in the top-right corner, then select Special access.
3. Select Optimise battery usage, then tap the drop-down menu at the top of the screen and select All.
4. Tap the blue (ON) slider next to your Norton app so that it turns white (OFF).

Samsung (Android 6, 7, and 8)

1. Open your device Settings and tap Device maintenance.
2. Tap Battery, then scroll down and select Unmonitored apps.
3. Tap Add apps, then select your Norton app. Tap Done to confirm.

1. Open your device Settings and tap Battery.
2. Tap ⋮ Menu (three dots) in the top-right corner, then select Battery optimization or Power saving exceptions.
3. Tap the Apps tab and tick your Norton app.

Follow the relevant steps below according to your MIUI version:

MIUI 14

1. Open your device Settings, then go to Apps.
2. Find your Norton app, then go to App permissions and ensure Background autostart is enabled.

MIUI 11 and 12

1. Open your device Settings and go to Apps ▸ Manage apps.
2. Tap your Norton app.
3. Ensure that Autostart is enabled.
4. Tap Other permissions and ensure the following permissions are enabled:

• Show on lock screen

• Display pop-up window

• Display pop-up windows while running in the background

5. Tap the back arrow, then tap Battery Saver and select No restrictions.

MIUI 9 and 10

1. Open either your device Settings, Installed apps, or App Management.
2. Tap your Norton app and ensure Autostart is enabled.
3. Tap Other permissions.
4. Ensure Show on lock screen and Start in background are enabled.
5. Tap the back arrow, then tap Battery Saver and select No restrictions.

MIUI 8

1. Open either your device Settings, Installed apps, or App Management.
2. Tap your Norton app, then select Other permissions.
3. Ensure Show on lock screen and Start in background are enabled.
4. Return to your main device Settings screen.
5. Select Battery ▸ Manage apps battery usage.
6. Tap Choose apps, select your Norton app, then select No restrictions.

Change the power consumption settings for your Norton app:

1. On your Vivo device, go to Settings ▸ Battery.
2. Select High background power consumption (or Background power consumption management).
3. Tap the slider next to your Norton app so that it turns ON.

It is also recommended to complete the following steps:

• Lock the app in the task bar by swiping the app icon down and tapping the lock icon when the Norton app is open in the background.
• Allow your Norton app Autostart permissions:

• New OS version: Enable the Autostart permission by going to Settings ▸ More settings ▸ Applications ▸ Autostart.

• Funtouch OS 2.6 and lower: Enable the Autostart permission by going to i Manager ▸ App manager ▸ Autostart manager.

The exact way to perform these steps differs based on your device model and Android version. The instructions below contain generic advice only.

1. Open your device settings and go to apps or app management.
2. Select your Norton app.
3. Locate any options or settings relating to the following topics:

• Battery optimization or battery saving

• Power management or power saving

• App protection

4. Configure any relevant options or settings to allow your Norton app to run in the background.
5. Go to your device settings and open any sections relating to the following topics:

• Battery or battery optimization

• Device maintenance or device care

• Power or power management

6. Configure any relevant options or settings to allow your Norton app to run in the background.