Troubleshooting common two-factor authentication issues

Quick answer

If you are encountering issues with two-factor authentication preventing access to your Norton account, refer to the provided resolution steps to identify and address your specific problem.

Resolution steps

In some cases, two-factor authentication may prevent you from accessing your Norton account.

Based on your issue, refer to one of the following articles:

• Resolving issues when using the mobile authenticator app for your Norton account

• Resolving problems with receiving SMS or voice code for your Norton account

• Message: "You have exceeded the number of allowable attempts to verify the security code."

• Error: "We were unable to register your Software Token. Try another security code"