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Adding or removing an email account from Norton Safe Email

Norton Safe Email helps protect up to five email addresses against phishing emails and malicious attachments. Its cloud-based technology flags emails as safe or potentially suspicious before you open them.

Google has changed its policies for applications listed under the "email reporting and monitoring" categories. To protect your account, you will need to renew Gmail access every six months. Under Protected Email Accounts, you will see a "Renew Permissions" tab to complete the process.

For more information about setting up Norton Safe Email, refer to the following article: Setting up Norton Scam Protection and Scam Protection Pro features.

Adding an email account to Norton Safe Email

Google

Select the relevant option using which you want to add your Gmail account to Norton Safe Email:

Norton Account portal

  1. Go to my.Norton.com and sign in with your Norton account email address and password.

  2. On the dashboard, click the Scam Protection Pro tile, and click Go to Scam Protection.

  3. Click Add Email > Add email account.

  4. Enter the email address of your Google account and click Continue.

  5. Click Sign in with Google, then sign in to your Gmail account.

  6. To configure your mailbox to work with Norton Safe Email, tick the boxes next to See and edit your email labels and Read, compose, and send emails from your Gmail account, then click Continue.

  7. On the confirmation screen, you can click OK.

Norton 360 app (Windows or Mac)

  1. Open the Norton device security app.

  2. On the main screen, click Scam Protection Pro.

  3. On the Scam Protection screen, click the Overview tab and click Add email account.

  4. Enter the email address of your Google account and click Continue.

  5. Click Sign in to sign into your email account and allow your Norton 360 app to scan and flag emails.

  6. In the confirmation message, enable the Norton 360 permissions checkbox and click Got it.

  7. On the confirmation screen, you can click OK.

    Important: Safe Email only scans new emails that have been received after connecting your email account to Safe Email.

Norton 360 app (Android or iOS)

  1. Open the Norton device security app.

  2. On the main screen, tap Scam Protection Pro.

  3. In the Scam Protection screen, next to Safe Email, tap Set up > Start setup.

  4. Type in the Google account email ID that you want the Norton 360 app to scan and flag safe and suspicious emails.

  5. Click Continue.

  6. To configure your mailbox to work with Norton Safe Email, tick the boxes next to See and edit your email labels and Read, compose, and send emails from your Gmail account, then click Continue.

  7. On the confirmation screen, you can click OK.

Outlook

Select the relevant option using which you want to add your Outlook account to Norton Safe Email:

Norton Account portal

  1. Go to my.Norton.com and sign in with your Norton account email address and password.

  2. On the dashboard, click the Scam Protection Pro tile, and click Go to Scam Protection.

  3. Click Add Email > Add email account.

  4. Click Sign in, then sign in to your Outlook account.

  5. Click Yes on the permission pop-up you will receive from Outlook.

  6. On the confirmation screen, you can click OK.

Norton 360 app (Windows or Mac)

  1. Open the Norton device security app.

  2. On the main screen, click Scam Protection Pro.

  3. Next to Safe Email, click Open > Overview > Add email account.

  4. Enter the email address of your Outlook account and click Continue.

  5. Click Sign in to sign into your Outlook account and allow your Norton 360 app to scan and flag emails.

  6. In the confirmation message, enable the Norton 360 permissions checkbox and click Got it.

    Important: Safe Email only scans new emails that have been received after connecting your email account to Safe Email.

Norton 360 app (Android or iOS)

  1. Open the Norton device security app.

  2. On the main screen, tap Scam Protection Pro.

  3. In the Scam Protection screen, next to Safe Email, tap Set up > Start setup.

  4. Type in the Outlook account email ID that you want the Norton 360 app to scan and flag safe and suspicious emails.

  5. Click Continue.

  6. On the confirmation screen, you can click OK.

Adding IMAP Email Providers to Norton Safe Email

To set up IMAP email accounts, we accommodate multiple set-up experiences offered by different Email Providers. For a list of supported email providers, you can read Supported Email Providers monitored by Norton Safe Email.

Select the relevant option using which you want to add your IMAP Email Providers to Norton Safe Email:

Norton Account portal

  1. Go to my.Norton.com and sign in with your Norton account email address and password.

  2. On the dashboard, click the Scam Protection Pro tile, and click Go to Scam Protection.

  3. Click Add Email > Add email account.

  4. Enter the email address and click Continue.

  5. When prompted, you need to generate an app-specific password for your email address so the Norton 360 app can access your inbox securely.

  6. Read the on-screen instructions to generate an app-specific password for your email provider so Norton can access your inbox securely and click Continue.

  7. Click Continue then follow the on-screen instructions to complete generating the app-specific password and click Next.

  8. Enter the app-specific password that you generated for your email account and click Continue > Open Safe Email.

Norton 360 app (Windows or Mac)

  1. Open the Norton device security app.

  2. On the main screen, click Scam Protection Pro.

  3. Next to Safe Email, click Open > Overview > Add email account.

  4. Enter the email address and click Continue.

  5. When prompted, you need to generate an app-specific password for your email address so the Norton 360 app can access your inbox securely.

  6. Click Next and then follow the on-screen instructions to complete generating the app-specific password and click Next.

  7. Enter the app-specific password that you generated for your email account and click Continue > Got it.

Additional information about IMAP Email Providers

If you have issues in setting up some IMAP Email Providers, here is the list of Email Providers you can visit to set up Norton Safe Email.

If your Email Provider is not listed below, you can visit your Email Provider Support Page to enable IMAP.

Email provider Setup Instructions
Comcast Allow access to third-party programs  Comcast ▸ Turn your access to third-party email programs on or off in Xfinity Email
GMX Enable IMAP GMX ▸ Activate or deactivate POP3 and IMAP
Mail.ru App-specific password Mail.ru ▸ IMAP, SMTP и POP3 Mail.ru
Seznam App-specific password Seznam ▸ IMAP, POP3, SMTP
Web.de Enable IMAP Web.de ▸ Serverdaten für IMAP und SMTP
Yahoo App-specific password Yahoo ▸ Generate and manage third-party app passwords
Yandex Enable IMAP Yandex ▸ Configuring desktop email clients

Removing an email account from Norton Safe Email

Select the relevant option below to stop and remove Norton Safe Email from monitoring an email account:

Norton Account portal

  1. Go to my.Norton.com and sign in with your Norton account email address and password.

  2. On the dashboard, click the Scam Protection Pro tile, and click Go to Scam Protection.

  3. Click Add Email.

  4. Under Protected Email Accounts, next to the relevant email account, click the X icon.

  5. Click Yes, Remove.

Norton 360 app (Windows or Mac)

  1. Open the Norton device security app.

  2. On the main screen, click Scam Protection Pro.

  3. Next to Safe Email, click Open > Overview.

  4. Under Protected Email Accounts, hover your cursor over the relevant email account and click the X icon.

  5. Click Yes, Remove.

Norton 360 app (Android or iOS)

  1. Open the Norton device security app.

  2. On the main screen, click Scam Protection Pro.

  3. In the Scam Protection screen, next to Safe Email, tap Set up > Start setup.

  4. Under Protected Mail Boxes, next to the relevant email account, and click the delete icon.

  5. Click Remove.

Need more help

Fix Norton Safe Email Product Errors

DocID: v20231009180506417
Last modified: 03/27/2026

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