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Applicable for: Windows

Hardware driver not working after updating it using Norton Driver Updater

To resolve this issue, revert the driver to the previous version using Norton Driver Updater's restore feature.

You can only restore the driver versions that were previously updated by Norton Driver Updater. You cannot revert to a version that was updated by your operating system or by other third-party software.

Restore a driver to its previous version

  1. Open Norton Driver Updater.

  2. In the Norton Driver Updater window, click Review Driver(s) or Review.

  3. Next to Having issues after an update?, click on Get help.

  4. In the What isn’t working as expected? window, select a hardware tile, then click Show results or Show drivers.

  5. In the results window that appears, filter the items as per the hardware component that is causing issues.

  6. Do one of the following:

    • Select the driver(s) you want to restore and click on Restore driver(s).

    • To restore a specific version of a driver, click View Details next to that driver. In the next window, out of the available versions, restore the immediately available driver or the recommended driver, and click on Restore.

  7. Select the driver that you want to restore and click Restore or Revert.

  8. In the confirmation window, click Continue.

    Wait for Norton Driver Updater to revert the driver(s) to the previous version.

DocID: v20230725154534159
Last modified: 08/19/2026

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