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Applicable for: iOS
Message: "Unable to Activate: Your Purchase was successful but your license could not be activated" appears in Norton 360 for iOS
To resolve this issue, try the Restore Purchase option to activate your Norton 360 app.
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Ignore the error message screen and reopen the Norton 360 app.
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On the Norton 360 app main screen, tap Restore Purchase, and then follow the on-screen instructions.
If the problem persists, then uninstall and reinstall your Norton 360 app.
Uninstall Norton 360
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On the Home screen, tap and hold on the Norton 360 icon until it jiggles.
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In the top-left corner of the app icon, tap the X icon to delete it.
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Tap Delete to confirm.
Install Norton 360
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On the Home screen, launch App Store, and then search for Norton 360 app.
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On the Norton 360 app screen, tap Get or download icon to download and install the app.
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Tap Open after the completion of download and installation.
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Read and accept the License and Services Agreement, acknowledge our Global Privacy Statement, and then tap Sign in.
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Type your Norton account email address and password, and tap Sign In.
Last modified: 06/19/2024
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