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Applicable for: Android
Norton Password Manager app does not work on Android rooted devices
What does a rooted device mean?
Rooting is a process that allows you to attain root access to the Android operating system code (the equivalent term for Apple devices is jailbreaking). It gives you privileges to modify the software code on the device or install other software that the manufacturer wouldn’t normally allow you to.
For mobile-security reasons, manufacturers do not allow users to modify phones that could result in accidents beyond repair; it is easier for manufacturers to provide support if they allow users to only use the same unmodified version of the software.
If an Android device is rooted improperly, it can create various security issues. Even if done correctly, it loses antivirus protection for Android and leaves your device open to all sorts of malware.
Security risks of a rooted device
Rooting your Android device involves in numerous risks. Some of the risks involved are:
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You can turn your smartphone into a brick. If you root your Android device incorrectly, your phone software can get so damaged that your phone will basically be as useless as a brick.
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Your phone warranty turns void. It’s legal to root your phone; however, if you do it, your device goes straight out of warranty. Say you root your phone and sometime after that, you experience a phone malfunction — hardware or software related. Because of the Android rooting, the warranty is no longer valid, and the manufacturer will not cover the damages.
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Malware can breach your mobile security. Gaining root access also entails circumventing the security restrictions put in place by the Android operating system. Which means worms, viruses, spyware, and Trojans can infect the rooted Android software if it’s not protected by effective mobile antivirus for Android. There are several ways these types of malware get on your phone: drive-by downloads, malicious links, infected apps you download from not-so-reputable app stores.
Is my Norton Password Manager vault at risk?
The data you store in Norton Password Manager is encrypted and only encrypted data is stored on Norton servers. When you access your vault, your data will only be decrypted on the local device by using your vault password. For more details, refer to Secure your passwords and other personal information in your vault using Norton Password Manager.
A rooted device in general is a security risk specific to the device. When you access your vault from a rooted device, there’s a chance that attackers or malware could gain access to your personal information. That’s why Norton strongly recommends to resolve this security risk before you access your vault again from this device.
Why Norton Password Manager does not support a rooted device?
At Norton, we take the security and privacy of our customers' personal information very seriously. That's why we have decided not to support rooted devices on Android.
When it comes to storing critical personal information such as usernames, email IDs, credit cards, bank accounts, and phone numbers, we want to ensure that the data is as secure as possible. We therefore use zero-knowledge encryption to encrypt all your information. Refer to Secure your passwords and other personal information in your vault using Norton Password Manager for more information.
On a rooted device, it is more likely that this sensitive information could be exposed to cybercriminals or hacking attempts due to malware or other security risks. We understand that some users may prefer to root their devices, but for the protection of our customers' personal information, we have made the decision to not support rooted devices. We apologize for any inconvenience this may cause and encourage users to consider the security risks before rooting their devices.
Restore your Android operating system
If you face issues with your Android rooted device, we recommend you to follow the steps to restore your Android operating system.
To back up your Norton Password Manager vault data, follow these steps:
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Go to the Norton Password Manager homepage and install the extension.
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Log in to your Norton account and unlock your vault.
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Click the Norton Password Manager extension displayed at top-right corner of the browser
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Click Open Web App.
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Click Settings present on the left-side of the screen.
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Click Export my vault data.
Restore your Android operating system on your device to fix the issues. We recommend to visit your carrier service center or retailer and have the device’s operating system image restored.
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Install Norton Password Manager Mobile App on the restored device.
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Sign in with your same Norton account and umlock your vault.
Last modified: 04/24/2025
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