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Unable to print or scan when connected to Norton VPN

When Norton VPN is connected, it can limit or reroute the network traffic your computer or mobile device uses to find and communicate with nearby devices, such as printers and scanners. Because of this, your printer or scanner may appear offline, may not be found, or may stop working until local network access is allowed again.

To fix this issue, follow the steps below:

Allow access to local devices with VPN

"Access to local devices with VPN" setting allows you to use the devices on your private network, such as printers and shared devices, while Norton VPN remains connected to help protect your internet traffic.

To use the Access Local Devices with VPN setting, depending on your operating system, choose one of the following:

Windows

Norton VPN

  1. Open Norton VPN on your desktop.

  2. Click Settings in the left pane.

  3. Under the VPN Preferences tab, slide the toggle next to "Access Local Devices with VPN to enable this setting.

Norton 360

  1. Open Norton 360 on your desktop.

  2. Click Privacy in the left pane.

  3. Click Open under the Secure VPN.

  4. Click the Settings tab, slide the toggle next to "Access Local Devices with VPN to enable this setting.

Mac

The "Kill Switch" feature needs to be turned ON before enabling this setting.

Norton VPN

  1. Open Norton VPN on your Mac.

  2. Click Settings in the left pane.

  3. In the VPN Preference tab, slide the toggle for the Kill Switch to enable this feature.

  4. Slide the toggle next to "Access Local Devices with Kill Switch" to enable this setting.

Norton 360

  1. Open Norton 360 on your Mac.

  2. Click Privacy in the left pane.

  3. Click Open under the Secure VPN.

  4. In the Settings tab, slide the toggle for the Kill Switch to enable this feature.

  5. Slide the toggle next to "Access Local Devices with Kill Switch" to enable this setting.

Android

When the Access Local Devices with VPN feature is enabled in Android, the Kill Switch option cannot be turned on, and vice versa.

Norton VPN

  1. Open Norton VPN.

  2. Tap the VPN(First tile) at the bottom.

  3. Tap the Settings (Gear) icon at the top-right.

  4. Under the VPN Preferences screen, slide the toggle next to "Access Local Devices with VPN to enable this setting.

Norton 360

  1. Open Norton 360

  2. Tap the Menu(Second tile) at the bottom.

  3. Tap VPN.

  4. Tap the Settings (Gear) icon at the top-right.

  5. Under the VPN Preferences screen, slide the toggle next to "Access Local Devices with VPN to enable this setting.

iOS

The Access Local Devices with VPN feature works only with the WireGuard and Mimic protocol.

Norton VPN

  1. Open Norton VPN.

  2. Tap the VPN(First tile) at the bottom.

  3. Tap the Settings (Gear) icon at the top-right.

  4. Tap Advanced Settings.

  5. Under the Advanced settings screen, tap "WireGuard" or "Mimic" protocol.

  6. Slide the toggle next to Kill Switch.

  7. Slide the toggle next to Access Local Devices with VPN.

Norton 360

The "Access Local Devices with VPN" setting is currently unavailable in Norton 360 for iOS.

If the issue persists, use Split Tunneling in Norton VPN to exclude any application traffic from passing through VPN.

The Split Tunneling feature is currently available only on Windows and Android. Please ignore this step if you are using Mac or iOS.

The VPN must be in turned OFF state to adjust the split tunnel settings. Therefore ensure the VPN is turned OFF before you make the below changes.

Exclude the app via Split Tunnel

Depending on the operating system that you are using, choose one of the following:

Windows

Depending on your product, choose one of the following:

Norton VPN

  1. Open Norton VPN.

  2. On the Norton dashboard, click Settings on the left pane,

    • On the VPN Preferences screen, click Edit Apps under Split Tunneling section.

    • Click Add Application.

  3. A new Open window will appear, in this windows, browse and select the respective application/program executable file to exclude from using VPN traffic. To find the app executable file, try the below,

    • Right-click the app Desktop shortcut / Start menu / Taskbar→ Click Properties.
    • Under the Shortcut tab, look for the Target field. That field shows the app’s full .exe path.
    • Copy the full path from the Target field.
    • Go to the Open window and paste the path in the File Name field at the bottom and click Open.

  4. Click Save.

  5. Toggle the slider to enable the Split Tunnel setting.

  6. Turn ON the VPN and access the local devices(printer or scanner).
To remove an app from the exclusion list, in the Exclude specific apps from VPN screen, click Remove next to the app that needs to be removed from the list.

Norton 360

  1. Open Norton 360.

  2. On the Norton dashboard, click Privacy on the left pane,

    • Click Open under the Secure VPN tile.

    • Click the Settings tab at the top.

    • In the Settings screen, click Edit Apps under Split Tunneling section.

    • Click Add Application.

  3. A new Open window will appear, in this windows, browse and select the respective application/program executable file to exclude from using VPN traffic. To find the app executable file, try the below,

    • Right-click the app Desktop shortcut / Start menu / Taskbar→ Click Properties.
    • Under the Shortcut tab, look for the Target field. That field shows the app’s full .exe path.
    • Copy the full path from the Target field.
    • Go to the Open window and paste the path in the File Name field at the bottom and click Open.

  4. Click Save.

  5. Toggle the slider to enable the Split Tunnel setting.

  6. Turn ON the VPN and access the local devices(printer or scanner).
To remove an app from the exclusion list, in the Exclude specific apps from VPN screen, click Remove next to the app that needs to be removed from the list.

Android

Depending on your product, choose one of the following:

Norton VPN

  1. Launch Norton VPN.

  2. Tap VPN (first tile) at the bottom.

  3. Tap the Settings (gear) icon on the top-right.

  4. In the VPN Preferences screen, tap Split Tunneling.

  5. In the Split Tunneling screen, move the slider to enable the feature.

  6. Select the app that you want to exclude or Tap the search icon (magnifier glass) at the top-right and type the app name, and select the app.

  7. Turn ON the VPN, and access the local devices(printer or scanner).

Norton 360

  1. Launch Norton 360.

  2. At the bottom of the main screen, tap Menu and then tap VPN.

  3. In the VPN screen, tap the Settings gear icon on the top-right.

  4. In the VPN screen, tap Split Tunneling.

  5. In the Split Tunneling screen, move the slider to enable it.

  6. Select the app that you want to exclude or Tap the search icon (magnifier glass) at the top-right and type the app name, and select the app.

  7. Turn ON the VPN, and access the local devices(printer or scanner).

If you are still having issue, you can share your feedback via our Feedback option in the VPN product. You can also contact us by visiting Member Services and Support.

DocID: v20220825112746950
Last modified: 06/04/2026

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