FAQ: Migrating your BullGuard protection to Norton

We no longer sell or support BullGuard products and services. We migrated your BullGuard subscription to Norton.

To help you, here are some frequently asked questions around this transition:

I still see BullGuard app on my device. How do I migrate to Norton?

While migration to Norton is set to be automatic, it may not happen automatically in some cases. If you are still on BullGuard protection, we recommend that you manually migrate to Norton at the earliest. For instructions, see Migrate your BullGuard protection to Norton.

As a current BullGuard customer, what do I need to do?

We migrated your BullGuard subscription to Norton. The migration to Norton is automatic, and your protection continues uninterrupted through the duration of your subscription period.

If you are still on BullGuard protection, we recommend that you migrate to Norton at the earliest. For instructions, see Migrate your BullGuard protection to Norton.

Note: If you have backed up data using BullGuard, we recommend that you restore your BullGuard backup data first and then proceed with the migration steps.

With this change, will my BullGuard Customer Account continue to be accessible?

Your BullGuard account is already migrated to Norton. You will be able to sign in to the Norton account with your existing BullGuard credentials.

If you used a username for your BullGuard account, be sure to add '@bullguard.com' to the username while entering the email address field to access your Norton account.

If my product or service changes to Norton, will my data still have protection and processed the same way?

When it comes to your personal data, we are committed to providing you with transparency. We process personal data in accordance with applicable legislation.

We do not sell, share, lease, or rent your personal data to third parties for monetary or other valuable consideration.

Do Norton products and services have the same security protection as BullGuard?

Yes. Norton technology blocks millions of cyberthreats every day and provides real-time protection against existing and emerging threats that could put your personal information at risk. Norton has four decades of consumer cybersecurity experience.

To learn more about Norton products and services, please click here.

What happened to the BullGuard email and chat support? I no longer see the Support pages.

BullGuard products and services are no longer supported. Your current BullGuard subscription is migrated to an equivalent Norton subscription, at the same price as your BullGuard subscription.

The FAQs in this page help answer some of the common questions around your current BullGuard subscription.

For additional help, contact Norton Member Services & Support.

Why am I not able to access my Norton account?

If you used a username for your BullGuard account, be sure to add '@bullguard.com' to the username while entering the email address field while accessing your Norton account. If you still have problem accessing your Norton account, see Message: "Trouble signing in?" while migrating BullGuard protection to Norton.

I don’t find Norton GO subscription in my Norton account

If you do not see your Norton GO subscription listed in your Norton account, contact Norton Member Services & Support.

How do I access my BullGuard backup files and data?

You will have to manually restore your files and data that you backed up using your BullGuard protection. For instructions, see Restore your BullGuard backup data.

After restoring, you can utilize the Cloud Backup entitlement in your Norton GO subscription to back up your files and data to Norton online backup storage location.

Will my BullGuard subscription still renew automatically?

Yes. If you have a BullGuard automatically renewing subscription, it is migrated to an equivalent Norton automatically renewing subscription, at the same price as your BullGuard subscription. Rest assured; your protection will continue uninterrupted through the duration of your subscription period.

Your subscription’s length will also not change – all remaining days left on your current BullGuard subscription are kept and transitioned to your Norton subscription.

If you are still on BullGuard protection, we recommend that you migrate to Norton at the earliest. For instructions, see Migrate your BullGuard protection to Norton. Your Norton subscription will renew automatically as long as your billing details are up to date in my.norton.com.

My BullGuard subscription renewed automatically. What do I need to do?

Most of our services are offered as automatically renewing subscriptions to help our customers avoid lapses in their service. With an automatically renewing subscription, you have continuous access to your service without having to worry about expiration dates.

Your current BullGuard subscription is migrated to an equivalent Norton subscription, at the same price as your BullGuard subscription. We recommend that you migrate to Norton. For instructions, see Migrate your BullGuard protection to Norton.

I want a refund. What should I do?

Most of our services are offered as automatically renewing subscriptions to help our customers avoid lapses in their service. With an automatically renewing subscription, you have continuous access to your service without having to worry about expiration dates.

If you were charged for the annual renewal of your BullGuard subscription and do not wish to migrate to Norton, contact Member Services & Support.

To know more about our refund policy, read NortonLifeLock Cancellation and Refund Policy.

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DOCID: v20220725124626886
Operating System: Android;Mac;Windows;iOS
Last modified: 12/21/2022